Store Manager

Stoke City FC; Stoke-on-Trent; On-site; GBP 30,000 - 46,000; Full time

Job summary

Stoke City Football Club is seeking a dedicated Store Manager to lead our retail operations at the bet365 Stadium and beyond where required. The role focuses on delivering a superb supporter experience, driving sales, and upholding club values in a fast-paced environment.

You will manage a team of Retail Assistants, optimise staffing, stock control and store processes, and work closely with the Head of Retail and Ticketing to achieve commercial targets, including peak periods like kit launches

Qualifications

• Proven experience in a retail management role with a strong commercial focus.
• Excellent leadership, communication and motivational skills with a proven ability to coach and develop a team.
• Customer-focused mindset dedicated to delivering an exceptional supporter and visitor experience.
• Strong organisational and administrative skills, with proficiency in retail sales systems.
• Ability to remain positive and composed in challenging situations.

Responsibilities

• Motivating and inspiring a team of Retail Assistants to drive sales, achieve targets and deliver best in class customer service.
• Setting the benchmark for sales and service standards and leading by example on the shop floor.
• Deploying staff effectively across the store in response to customer demand.
• Managing staffing levels, rotas and costs in accordance with budgetary and business requirements.
• Prioritising staff development and raising performance standards through regular coaching.
• Minimising stock loss through robust security procedures, supervising deliveries and conducting routine stocktaking.
• Developing and maintaining departmental processes, supporting documentation and operational standards.

Skills

Store management

Leadership

Customer service

Staff scheduling

Stock control

Budgeting

Job description

Stoke City Football Club is looking for a dedicated and commercially minded Store Manager to support its retail operations. Primarily based at the bet365 Stadium, you may also be required to work at other locations to meet the needs of the business.

Reporting to the Head of Retail and Ticketing, you will play a pivotal role in driving commercial success, overseeing day to day store operations and creating an exemplary supporter experience that reflects our proud Club values.

This position is offered on a full-time, permanent basis. Working hours will typically align with standard store opening hours (Tuesday to Saturday), with flexibility required to cover matchday fixtures outside of standard operating days, as well as extended trading around peak sales periods such as kit launches and Christmas.

Main Responsibilities:

• Motivating and inspiring a team of Retail Assistants to drive sales, achieve targets and deliver best in class customer service.
• Setting the benchmark for sales and service standards and leading by example on the shop floor.
• Deploying staff effectively across the store in response to customer demand.
• Managing staffing levels, rotas and costs in accordance with budgetary and business requirements.
• Prioritising staff development and raising performance standards through regular coaching.
• Minimising stock loss through robust security procedures, supervising deliveries and conducting routine stocktaking.
• Developing and maintaining departmental processes, supporting documentation and operational standards.

Key Skills, Experiences and Qualifications

• Proven experience in a retail management role, with a strong commercial focus.
• Excellent leadership, communication and motivational skills with a proven ability to coach and develop a team.
• Customer focused mindset dedicated to delivering an exceptional supporter and visitor experience.
• Strong organisational and administrative skills, with proficiency in retail sales systems.
• Ability to remain positive and composed in challenging situations.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.