Hospitality & Events Hosts (Casual)

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 14,000 - 21,000; Part time

Job summary

Stoke City Football Club in Stoke-on-Trent is seeking enthusiastic Hospitality & Events Hosts to welcome guests at the bet365 Stadium, supporting matchdays and events with a friendly, professional approach.

You will help prepare hospitality areas, assist with guest needs, and ensure a smooth, memorable experience, with training provided and opportunities to work evenings and weekends on matchdays.

Qualifications

• Previous customer service experience is desirable.
• Excellent communication skills, both verbal and written.
• Friendly, approachable and professional in all interactions.
• Ability to multitask and stay organized in a busy environment.
• Willingness to work evenings and weekends on matchdays and events.

Responsibilities

• Welcoming guests at reception and assisting with directions.
• Setting up rooms and ensuring facilities are ready for use.
• Managing hospitality lounges and assisting with post-event duties.
• Handling guest requests professionally and promptly.
• Representing Stoke City Football Club in a positive and welcoming manner.

Skills

Customer service

Communication

Teamwork

Multitasking

Professionalism

Job description

Stoke City Football Club of the English Football League is looking for enthusiastic and customer-focused Hospitality & Events Hosts to join our team at the bet365 Stadium.

As a Hospitality and Events Host, you will be the welcoming face of our corporate hospitality experience, helping to ensure every guest enjoys a seamless and memorable visit. Working individually or as part of a team, you will support the smooth running of matchdays and events.

The successful candidates will be responsible for preparing hospitality areas, welcoming guests, providing attentive support throughout the occasion and assisting with post-event duties.

Main Responsibilities

• Welcoming guests and staff at reception, providing a friendly and professional first point of contact.
• Setting up rooms and ensuring all required materials and facilities are presentable and ready for use.
• Managing the hospitality lounges and ensuring they remain well presented throughout matchdays and events.
• Looking after hospitality boxes and explaining the relevant rules and procedures to guests.
• Checking technology, heating, microphones and other equipment to ensure everything is working correctly.
• Delivering excellent customer service and responding promptly to guest requests and queries.
• Representing Stoke City Football Club in a positive and professional manner at all times.

Key Skills and Experience

• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong customer service skills, with the ability to engage with customers, understand their needs and provide exceptional service.
• Confident and approachable, with a willingness to assist guests and colleagues.
• Able to multitask and remain organised in a busy environment.
• Comfortable working under pressure and in large, loud and fast-paced environments.
• Able to deal with customer complaints professionally and elevate issues where appropriate.
• Positive and proactive attitude, with a flexible approach to work.
• Ability to work independently and as part of a team.
• Previous experience in a customer service role is desirable.

The ideal candidates will be available to work evenings and weekends to cover matchday fixtures and other ad hoc events at the bet365 Stadium.

These positions will be offered on a casual and intermittent basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Closing date for applications is Monday 26th October 2026.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.