Stadium Entry Steward - Turnstile & Ticket Checks

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Part time

Job summary

Stoke City Football Club is seeking Turnstile Operators to support matchday operations at the bet365 Stadium. You will check and reconcile tickets, ensuring supporters have a smooth entry and receive excellent customer service.

Ideal candidates will work evenings and weekends, be able to handle pressured situations, and undergo DBS checks. Training will be provided; equality and safeguarding are core commitments of the club.

Qualifications

• Meticulous attention to detail.
• Exhibit problem solving ability.
• Demonstrate the ability to work independently.
• Maintain a consistently professional demeanour and presentation.
• Navigate and resolve pressured situations.

Responsibilities

• Respond to customer inquiries promptly and efficiently.
• Facilitate the smooth and orderly flow of spectators into the stadium.
• Check that customer tickets display correct details and guide discrepancies.

Skills

Attention to detail

Problem solving

Independent worker

Professional demeanour

Work under pressure

Job description

Stoke City Football Club is seeking Turnstile Operators to support matchday operations at the bet365 Stadium. You will check and reconcile tickets, ensuring supporters have a smooth entry and receive excellent customer service.

Ideal candidates will work evenings and weekends, be able to handle pressured situations, and undergo DBS checks. Training will be provided; equality and safeguarding are core commitments of the club.