Academy Steward and Event Safety Stewards (Casual)

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Part time

Job summary

Stoke City Football Club is seeking enthusiastic Safety Stewards to support events, training and matchday operations at Clayton Wood or bet365 Stadium. You will help ensure safety and security for attendees and staff while delivering a welcoming experience.

Ideal candidates are available for evenings and weekends, with training provided including Level 2 Spectator Safety; background checks will be completed before employment. Casual, intermittent shifts offer flexible access to events.

Qualifications

• Excellent communication with diverse audiences and staff.
• Strong customer service orientation for attendees and players.
• Awareness of safety practices in crowded environments.
• Ability to adapt to different roles across settings.
• Capable of working both independently and in a team.

Responsibilities

• Delivering excellent customer service and ensuring a positive experience for all attendees.
• Upholding safety protocols and procedures during training sessions and matches.
• Assisting with crowd control and maintaining a safe environment.
• Monitoring areas for hazards and reporting them appropriately.
• Engaging with parents, staff and players to provide information and support.
• Adapting to various roles as needed across different settings.

Skills

Communication

Customer service

Crowd management

Safety awareness

Teamwork

Independence

Job description

Stoke City Football Club of the English Football League is seeking enthusiastic individuals to join our team of Safety Stewards to support events, training and matchday operations. Positions are available at our Training Ground Facility at Clayton Wood or at the bet365 Stadium.

As a Safety Steward, you will play a crucial role in ensuring the safety and security of all attendees including parents, staff, players and guests, while providing them with an enjoyable experience.

You will have the opportunity to develop your operational knowledge through a comprehensive induction process, gaining the necessary skills to enhance the overall experience for our guests. All relevant training will be provided including the opportunity to work towards achieving a Level 2 qualification in Spectator Safety.

The successful candidates will have availability to work during evenings and weekends. Positions will be offered on a casual and intermittent basis.

Main Responsibilities

• Delivering excellent customer service and ensuring a positive experience for all attendees.
• Upholding safety protocols and procedures during training sessions and matches.
• Assisting with crowd control and maintaining a safe environment.
• Monitoring areas for hazards and reporting them appropriately.
• Engaging with parents, staff and players to provide information and support.
• Adapting to various roles as needed across different settings.

Key Skills and Experience

• Excellent communication skills, with the ability to engage effectively with individuals from diverse backgrounds.
• Proven ability to manage challenging situations with composure and professionalism.
• Understanding of safety practices in crowded environments.
• Fit and active, with the temperament to handle the requirements of the role.
• Capable of working independently as well as collaboratively within a team.
• Maintain a consistently professional demeanour and presentation.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Closing date for applications is Wednesday 4th November 2026.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.