Matchday Turnstile Operator

Cpfc Limited; Greater London; On-site; GBP 14,774 - 21,042; Part time

Job summary

Cpfc Limited is looking for customer service staff at Selhurst Park Stadium in London. This role requires individuals who are passionate about providing an excellent experience to supporters during matches.

The job involves maintaining safety and security while delivering outstanding service. Ideal candidates will exhibit immaculate grooming, interpersonal skills, and a willingness to assist the team in a bustling environment.

This casual role is perfect for those who thrive on interaction and engagement with fans.

Qualifications

• Experience in customer service preferred.
• Must present a well-groomed appearance.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent service to supporters.
• Attend match briefings and understand ticketing arrangements.
• Ensure turnstile areas are clear and safe.
• Report any hazards or found articles to supervisors.
• Operate ticket scanning devices correctly.
• Follow instructions from line manager.

Skills

Customer service

Interpersonal skills

Grooming standards

Job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Casual Contract

Salary/ ROP: £13.15

About this role:

If you have experience in or are passionate about customer service and working in the fast paced environment of football we want to hear from you! You will be well presented, engaging and committed to meeting and allowing the entry of all of guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile; whist also keepings safety and security at the forefront of everything you do.

Responsibilities:

• Providing an excellent service to Home/Away supporters.
• Attending the match briefing as given by the Head of Ticketing, and Turnstile Supervisor to understand the ticketing arrangements for each fixture.
• Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
• Any obstructions, hazards or found articles must be reported to the Stand Supervisor immediately.
• Reconciling turnstile admits taking numbers from turnstile counter and completing the turnstile docket.
• Correctly operating the respective ticket scanning device.
• Attending the required counting procedures following closure of the turnstile.
• Complying with any instruction given by the Stand Supervisor.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club's policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities.

Experience, Skills and Qualifications:

• A can do attitude and be prepared to help the team.
• Immaculate grooming standards and overall appearance.
• Excellent interpersonal skills and be polite and courteous.

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [e-mail]. For additional information regarding this vacancy, contact [e-mail].

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.