Matchday Safety Steward & Guest Experience

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Part time

Job summary

Stoke City Football Club is seeking enthusiastic Safety Stewards to support events, training and matchday operations at Clayton Wood or bet365 Stadium. You will help ensure safety and security for attendees and staff while delivering a welcoming experience.

Ideal candidates are available for evenings and weekends, with training provided including Level 2 Spectator Safety; background checks will be completed before employment. Casual, intermittent shifts offer flexible access to events.

Qualifications

• Excellent communication with diverse audiences and staff.
• Strong customer service orientation for attendees and players.
• Awareness of safety practices in crowded environments.
• Ability to adapt to different roles across settings.
• Capable of working both independently and in a team.

Responsibilities

• Delivering excellent customer service and ensuring a positive experience for all attendees.
• Upholding safety protocols and procedures during training sessions and matches.
• Assisting with crowd control and maintaining a safe environment.
• Monitoring areas for hazards and reporting them appropriately.
• Engaging with parents, staff and players to provide information and support.
• Adapting to various roles as needed across different settings.

Skills

Communication

Customer service

Crowd management

Safety awareness

Teamwork

Independence

Job description

Stoke City Football Club is seeking enthusiastic Safety Stewards to support events, training and matchday operations at Clayton Wood or bet365 Stadium. You will help ensure safety and security for attendees and staff while delivering a welcoming experience.

Ideal candidates are available for evenings and weekends, with training provided including Level 2 Spectator Safety; background checks will be completed before employment. Casual, intermittent shifts offer flexible access to events.