Turnstile operator

Port Vale Football Club; Stoke-on-Trent; On-site; GBP 12,000 - 15,000; Part time

Job summary

Port Vale Football Club is looking for a part-time Turnstile Operator at Vale Park, Stoke-on-Trent. You will welcome supporters on match days, check tickets, operate turnstiles and assist with crowd flow in a calm, friendly manner.

Hours align with home fixtures and events, including evenings, weekends and holidays. The role emphasizes customer service, safety awareness and representing the club's community values on match days.

Qualifications

• Strong customer service and interpersonal skills.
• Clear verbal communication and ability to relay information.
• Basic numeracy and attention to detail for checking tickets.
• Reliability, punctuality and ability to work in fast-paced match-day environments.
• Willingness to learn crowd management, safety and safeguarding practices.
• Ability to stand for extended periods and work outdoors.
• Experience in events or hospitality is beneficial but not required; training provided.

Responsibilities

• Welcome supporters on match days and events.
• Check tickets or passes and operate turnstiles safely.
• Manage entry queues in a calm, friendly manner.
• Provide information and directions to visitors.
• Report issues or concerns to supervisory staff.
• Follow club policies, health and safety procedures.

Skills

Customer service

Clear communication

Numeracy

Reliability

Punctuality

Stamina outdoors

Teamwork

Job description

Company Description

Port Vale Football Club is a professional football club with a strong community focus, known for its distinctive character and proud history at Vale Park. The club is supported by notable Club Presidents, including a legendary former manager and entertainer Robbie Williams, reflecting its unique identity in English football. Through its official charity, Port Vale Foundation, the club delivers award-winning, life-changing community initiatives across Stoke-on-Trent. The organization values humour, inclusivity, and putting people first while striving for success on and off the pitch. Applicants joining Port Vale can expect a welcoming environment where sport and making a positive difference go hand in hand.

Role Description

This is a part-time, on-site Turnstile Operator role based at Vale Park in Stoke-on-Trent. The Turnstile Operator will welcome supporters on match days and events, check tickets or passes, operate turnstiles safely and efficiently, and manage entry queues in a calm, friendly manner. The role includes assisting with basic crowd flow, providing information and directions to visitors, and reporting any issues or concerns to supervisory staff. Turnstile Operators are expected to follow club policies, health and safety procedures, and safeguarding guidelines, while representing Port Vale Football Club in a professional, approachable way. Working hours will align with home fixtures and occasional special events, including evenings, weekends, and public holidays.

Qualifications

• Candidates should possess strong customer service and interpersonal skills, with the ability to interact respectfully and positively with diverse supporters.
• Candidates should possess good communication skills, including clear verbal communication and the ability to follow instructions and relay information to colleagues and supervisors.
• Candidates should possess basic numeracy and attention to detail for checking tickets, counting entries, and handling simple queries accurately.
• Candidates should possess reliability, punctuality, and the ability to work in a fast-paced environment during busy match days.
• Candidates should possess an understanding of, or willingness to learn, basic crowd management, safety, and safeguarding practices in a stadium setting.
• Ability to stand for extended periods and work outdoors in varying weather conditions is required.
• Previous experience in events, stadium operations, or hospitality is beneficial but not essential; training will be provided.
• A flexible schedule to work evenings, weekends, and match days is essential; a friendly attitude and commitment to Port Vale’s community values are highly desirable.