Sr Analyst - Trade Support

CME Group; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company seeks a Senior GCC Analyst in Belfast. You will provide real-time trading support and operational oversight, ensuring market integrity. The role involves analyzing market conditions, resolving inquiries from clients, and working across global teams. Ideal candidates will have experience in financial services, strong communication skills, and knowledge of Futures and Options markets. A competitive salary and benefits are offered in a supportive environment focused on career progression.

Benefits

Competitive salary

Comprehensive benefits package

Support for career progression

Qualifications

• Deep experience in front-office support and financial market dynamics.
• Proven experience in a customer-facing support role within financial services.
• Strong foundation in technical support or data analysis.

Responsibilities

• Deliver expert, real-time trading support and operational oversight.
• Champion front-line trading support for market-event inquiries.
• Analyze and mitigate unusual market behavior to maintain integrity.
• Oversee daily settlement data and ensure operational control.
• Drive complex client investigations and provide clear solutions.

Skills

Analytical skills

Communication

Customer service experience

Problem-solving

Knowledge of Futures and Options markets

Tools

Bloomberg

Refinitiv Eikon

Job description

Applications processed via employer's online application form

As the world's leading and most diverse derivatives marketplace, CME Group (www.cmegroup...

Join the Global Command Centre team at CME Group, the world's leading derivatives marketplace. As a Senior (GCC) Analyst, you are the vital front line, ensuring the seamless execution of our global trading ecosystem. You'll deliver expert, real-time trading support and operational oversight for a diverse range of products, acting as a crucial link between our clients and the complex dynamics of global financial markets. Your expertise will be key in maintaining market integrity and providing exceptional, solutions-driven customer service.

What You'll Get

A supportive environment fostering career progression, continuous learning, and an inclusive culture.

Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.

A competitive salary and comprehensive benefits package.

What You'll Do

As a Senior GCC Analyst, you are a builder of stability and an architect of solutions in a high-stakes, real-time environment. Your focus is on preempting issues and delivering definitive resolutions.

Champion front-line trading support for global clients on market-event inquiries and product specifications for our entire asset class portfolio.

Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior to maintain market integrity.

Oversee critical daily settlement data, product activations, and expirations, ensuring meticulous operational control.

Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions for diverse audiences.

Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions that directly inform and improve policies, processes, and core technologies.

Engaged directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.

Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to our knowledge base.

What You'll Bring

We are looking for a highly analytical and communicative professional with deep experience in front-office support and financial market dynamics.

Proven experience in a customer-facing support role within financial services, preferably in a trading or technical support function.

Understanding of Futures and Options markets and trading concepts.

Extensive experience utilizing leading industry charting and news platforms (e.g., Bloomberg, Refinitiv Eikon).

Demonstrated ability to analyze statistical trends from trading activity, including price movement, volume, and volatility.

Exceptional written and verbal communication and problem-solving skills, with a track record of effective stakeholder management.

Experience with investigative and analytical tools is highly desirable.

A strong foundation in technical support, data analysis, or market analysis.

Ability to thrive both as an independent contributor and as a collaborative team member in a global operational setting.

Please note that this role will include weekend cover.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.