Sr. Account Manager

BTC Electronic Components; East Midlands; On-site; GBP 40,000 - 65,000; Full time

Job summary

A global supply chain solutions partner is seeking a Sr. Account Manager. This role involves developing sales strategies and managing customer relationships while collaborating with internal teams. The ideal candidate will have 7–10 years of sales experience, an Associate's degree, and strong analytical skills. Responsibilities include processing quotes and orders, negotiating prices, and enhancing customer partnerships. This position offers competitive benefits and opportunities for professional growth.

Benefits

Medical benefits

401k matching

Wellness programs

Career development opportunities

Qualifications

• 7–10 years of related experience in Sales-related roles.
• Ability to read and interpret business periodicals and procedures.
• Strong attention to detail in problem-solving.

Responsibilities

• Process quotes, orders, pricing, and shipping costs.
• Communicate with customers regarding RFQs and POs.
• Negotiate prices with customers for potential orders.
• Maintain relationships with internal departments.

Skills

Sales strategies

Customer relationship management

Problem-solving

Analytical thinking

Microsoft Office skills

Education

Associate’s degree or equivalent

Tools

ERP systems

Job description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value‑added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best‑in‑industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service‑first.

Our values guide everything we do :

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open‑Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

We Are Looking For

The Sr. Account Manager is responsible for sales strategies, development of business and strategic planning, and customer / program / product line development. They will work closely with multiple teams to represent the sales team’s interest and needs while enhancing the organization’s partnerships.

What You’ll Do (Responsibilities)

• Receive and process quotes, orders, pricing, availability, shipping costs, etc.
• Communicate with customers and process RFQs, POs, Returns, order follow‑ups
• Possess detailed product knowledge with the ability to troubleshoot customers’ needs and provide adequate solutions
• Create and build customer relationships by communicating via email and telephone
• Negotiate prices with customers for potential orders
• Effectively communicate with internal departments including Shipping & Receiving, Quality, Finance, Operations and Purchasing
• Recommend products and services that best fit customer needsReview and accurately enter Purchase Orders (Contracts) to ensure compliance with customer’s Terms & Conditions, Quality and Customer Specific Requirements
• Be cooperative, positive, and respectful with customers, supervisors, and co‑workers
• Perform other duties as assigned

What You Bring (Qualifications & Skills) :

• Associate’s degree or equivalent from two‑year college or technical school
• 7–10 years of related experience in Sales-related roles
• Ability to read and interpret general business periodicals, technical procedures or government regulations
• Ability to write reports, business correspondence and procedures
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Strong problem‑solving and analytical thinking abilities, with a keen attention to detail
• Ability to work collaboratively across cross‑functional teams and manage multiple priorities in a fast‑paced environment
• Skilled in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Knowledge in basic company ERP and internet browsing

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.