Sports Customer Care Executive

Specialist Sports Limited; Southampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Laptop

Generous annual leave

Job summary

Specialist Sports is seeking a Customer Service Executive to support fulfilment of forward and daily sales orders for wholesale, consumers, and sponsored athletes. You will deliver market-leading customer service across phone, email, and web channels, liaising with internal teams to ensure on-time, in-full dispatch and issue resolution.

The role requires strong Excel, problem-solving, and communication skills, with an emphasis on organization and attention to detail.

Qualifications

• Strong Excel skills with data management, order tracking, and basic reporting.
• Excellent problem-solving skills with proactive issue resolution.
• Professional phone manner and clear verbal communication across channels.
• Strong written communication managing multiple inboxes and correspondence.
• Excellent organizational skills to prioritize tasks and manage workload.
• Strong attention to detail in processing orders, returns and records.
• Proactive, can-do attitude, able to work independently or in a team.
• Resilient and patient in challenging customer interactions.
• MS Office proficiency (Word, Excel, Outlook); familiarity with CRM/order systems is a plus.

Responsibilities

• Manage commercial enquiries and deliver market-leading customer service.
• Maintain high standards across phone, email, and web platforms.
• Liaise with internal and third-party Operations teams for efficient order flow.
• Support teamwear customers and direct consumers to maximize on-time dispatch.
• Handle sponsor athlete enquiries with commercial team coordination.
• Process returns and drive resolutions for product/service issues.
• Manage multiple email inboxes for comprehensive coverage.
• Undertake ad-hoc duties as required by Customer Service Manager.

Skills

Excel

Problem solving

Telephone manner

Written communication

Organization

Attention to detail

Proactive attitude

Resilience

MS Office

CRM systems

Tools

CRM/order management systems

Job description

Specialist Sports is seeking a Customer Service Executive to support fulfilment of forward and daily sales orders for wholesale, consumers, and sponsored athletes. You will deliver market-leading customer service across phone, email, and web channels, liaising with internal teams to ensure on-time, in-full dispatch and issue resolution.

The role requires strong Excel, problem-solving, and communication skills, with an emphasis on organization and attention to detail.