Sales Support Executive

Exponential-e; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Exponential-e is seeking a proactive Sales Support professional to join our team in London. You will assist with quotes and order-related queries, acting as a key contact for customers and Account Managers.

The role emphasizes data integrity in CRM, pre- and post-order management, and collaboration across departments. A strong customer service mindset and clear communication are essential.

Qualifications

• Well organised and self-motivated team player.
• Desire to provide excellent customer service and build relationships.
• Ability to work under pressure with timely, informed decisions, and attention to detail.
• Professional and clear communicator with colleagues and customers.

Responsibilities

• Assist business in maximizing sales revenue as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
• Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
• Responsible for data accuracy and integrity in CRM.
• Support all Pre and Post Order Management.
• Increase Customer Experience, Satisfaction and Loyalty.
• Process quotes and sales orders accurately for clients, adhering to KPIs.
• Collaborate with teams across the company.
• Review new sales leads for data accuracy in the CRM.
• Own customer and internal department queries/escalations.
• Answer sales lead calls and direct to appropriate team or individual.
• Perform other duties as assigned by Manager or senior staff.

Skills

Customer service

Communication

Team player

Attention to detail

Under pressure

Tools

Excel

Word

PowerPoint

Job description

• To assist the business in maximizing sales revenue, by working as a part of a dedicated team delivering agile, smart, dynamic and strong sales support processes
• Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries
• Responsible and accountable for the data accuracy and integrity in CRM
• Support all Pre and Post Order Management
• Increasing Customer Experience, Satisfaction and Loyalty
• Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI’s
• Collaborate and pro-actively engage with teams across the company
• Review new sales leads ensuring data accuracy and validity of data within the CRM system
• Own customer and internal department queries/escalations
• Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or individual
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Well organised and self-motivated team playerMust have the desire to provide excellent customer service and the ability to build effective relationships with customersAble to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detailProfessional and clear communicator with the ability to build strong relationships with colleagues and customersGood working knowledge of Excel, Word and PowerPoint is essentialExperience of working within an administration or customer service roleExcellent telephone manner