Customer Service Executive

Specialist Sports Limited; Southampton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Laptop

Generous annual leave

Job summary

Specialist Sports is seeking a Customer Service Executive to support fulfilment of forward and daily sales orders for wholesale, consumers, and sponsored athletes. You will deliver market-leading customer service across phone, email, and web channels, liaising with internal teams to ensure on-time, in-full dispatch and issue resolution.

The role requires strong Excel, problem-solving, and communication skills, with an emphasis on organization and attention to detail.

Qualifications

• Strong Excel skills with data management, order tracking, and basic reporting.
• Excellent problem-solving skills with proactive issue resolution.
• Professional phone manner and clear verbal communication across channels.
• Strong written communication managing multiple inboxes and correspondence.
• Excellent organizational skills to prioritize tasks and manage workload.
• Strong attention to detail in processing orders, returns and records.
• Proactive, can-do attitude, able to work independently or in a team.
• Resilient and patient in challenging customer interactions.
• MS Office proficiency (Word, Excel, Outlook); familiarity with CRM/order systems is a plus.

Responsibilities

• Manage commercial enquiries and deliver market-leading customer service.
• Maintain high standards across phone, email, and web platforms.
• Liaise with internal and third-party Operations teams for efficient order flow.
• Support teamwear customers and direct consumers to maximize on-time dispatch.
• Handle sponsor athlete enquiries with commercial team coordination.
• Process returns and drive resolutions for product/service issues.
• Manage multiple email inboxes for comprehensive coverage.
• Undertake ad-hoc duties as required by Customer Service Manager.

Skills

Excel

Problem solving

Telephone manner

Written communication

Organization

Attention to detail

Proactive attitude

Resilience

MS Office

CRM systems

Tools

CRM/order management systems

Job description

Customer Service Executive
Specialist Sports

Specialist Sports Group is a well-established and expanding sporting goods agency offering Sales, Marketing, Distribution and Creative solutions to several performance sports brands including a more than 30 year working relationship with world leading brand adidas. Specialist Sports is based on the western edge of Southampton, England currently employing 70 personnel across the group of companies.

Specialist Sports have multi-brand distribution responsibility for numerous product categories across UK, Ireland, Europe and several other territories around the world. The category portfolio includes Rugby, Hockey, Cricket, Tennis, Padel, Netball, Running, Track & Field, Olympic Sports, Golf, Teamwear and Athleisure featuring a range of products used by many of the world’s best athletes and grassroots enthusiasts. Specialist Sports act as brand custodians in these categories and hold Sports Marketing contracts with strategically relevant clubs and athletes. Additionally, sister company Specialist Sports Creation holds the global license to manufacture adidas apparel, accessories and hardgoods across several categories including Rugby, Hockey and Cricket in support of the wider commercial strategy.

Specialist Sports are seeking a committed and capable Customer Service Executive who will assist with fulfilment of forward and daily sales orders to wholesale trade accounts, consumers & sponsored athletes. Delivering market leading standards with B2B & B2C business ensuring enhanced customer experience.

The Role

• Manage commercial enquiries, delivering market-leading customer service through proactive problem-solving and a strong focus on customer satisfaction.
• Maintain consistently high standards of service and communication across multiple channels, including telephone, email, and web-based platforms.
• Liaise with internal and third-party Operations teams to ensure customer demand is managed efficiently, underpinned by clear and frequent communication.
• Support teamwear customers and direct consumers, maximising sales through on-time and in full order dispatch and effective handling of day-to-day enquiries.
• Manage sponsored athlete agreements and related enquiries in collaboration with the commercial team, ensuring goods are delivered on time and to specification.
• Handle returns requests and drive resolutions for product or service complaints.
• Oversee multiple email inboxes to ensure comprehensive customer service coverage across different business functions.
• Undertake other ad-hoc duties as delegated by the Customer Service Manager or their designated representative in their absence.

The Customer Service Executive will preferably have the below skills & experience:

• Strong working knowledge of Microsoft Excel, with the ability to manage data, track orders, and produce basic reports.
• Excellent problem-solving skills, with the ability to think on your feet and resolve issues efficiently and effectively.
• A personable, friendly, and professional telephone manner, with strong verbal communication skills.
• Confident written communication skills, with proven experience managing multiple email inboxes and correspondence.
• Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks simultaneously.
• Strong attention to detail, particularly when processing orders, returns, and customer records.
• A proactive, can-do attitude, with the ability to work well both independently and as part of a team.
• Resilience and a calm, patient approach when handling challenging customer interactions.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook) and general IT literacy; familiarity with CRM or order management systems is an advantage.
• Strong interpersonal skills, with the ability to build rapport and maintain positive relationships with customers, colleagues, and third-party partners.
• Flexibility and adaptability, with a willingness to take on ad-hoc tasks as business needs require.
• An interest in or knowledge of sport/teamwear industry is desirable but not essential.

On-site at Specialist Sports HQ in Southampton

The Package

The successful candidate will receive a remuneration package including a competitive salary, performance related bonus, laptop and generous annual leave allowance.