Sales Operations & Customer Service Executive

The Retail Partnership Ltd; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

The Retail Partnership Ltd is seeking a detail-oriented orders administrator to manage orderbooks and maintain customer data in a fast-paced environment in Greater London. You will work closely with Sales, Logistics and Operations to resolve issues and ensure accurate, on-time order processing.

Ideal candidates have 1-2 years office experience, strong Excel and MS Office skills, and a passion for delivering excellent customer service with meticulous attention to detail.

Qualifications

• 1-2 years of general office experience.
• Proficient in Microsoft Office, especially Excel.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.

Responsibilities

• Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS, while keeping your manager informed of any challenges.
• Collaborate with Sales, Logistics, and Operations to resolve customer issues, address product concerns, and ensure smooth end-to-end order processing.
• Analyse orderbooks, communicate risks or delays to customers and sales teams, and support order allocation with the warehouse for timely shipment.
• Review orders prior to shipping to ensure they meet customer specifications and maintain high accuracy standards.
• Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and process improvements.
• Monitor key performance metrics, attend training and development courses, and support special projects as required.

Skills

Excel skills

Customer service

Organisational skills

Communication

Tools

MS Office

STYLEman

Job description

Join a leading fashion brand! We're looking for a detail-oriented, organised professional with strong Excel skills to manage orders, maintain customer data, and support seamless operations. If you're passionate about customer service and operational excellence, we want to hear from you!

Roles and Responsibilities:

• Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS, while keeping your manager informed of any challenges.
• Collaborate with Sales, Logistics, and Operations to resolve customer issues, address product concerns, and ensure smooth end-to-end order processing.
• Analyse orderbooks, communicate risks or delays to customers and sales teams, and support order allocation with the warehouse for timely shipment.
• Review orders prior to shipping to ensure they meet customer specifications and maintain high accuracy standards.
• Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and process improvements.
• Monitor key performance metrics, attend training and development courses, and support special projects as required.

Person Specifications:

• 1-2 years of general office experience.
• Proficient in Microsoft Office (especially Excel); STYLEman experience is a plus.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.