Sales Operations & Customer Service Executive

TRP RECRUITMENT; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

TRP RECRUITMENT seeks a detail-oriented orders and data administrator for a leading fashion brand in Greater London. You will manage orderbooks, maintain customer data, and support smooth operations with strong Excel skills.

Working closely with Sales, Logistics, and Operations, you will resolve issues, track performance, and help improve pricing, invoicing, and terms while keeping stakeholders informed.

Qualifications

• Proficient in Microsoft Office with emphasis on Excel.
• Strong customer service orientation and relationship-building.
• Attention to detail and accuracy in data entry and records.

Responsibilities

• Produce and manage orderbooks, ensuring accuracy and alignment with targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
• Collaborate with Sales, Logistics, and Operations to resolve issues and ensure smooth order processing.
• Analyse orderbooks and communicate risks or delays to customers and sales teams; assist with warehouse allocation.

Skills

Excel

Customer service

Data entry

Organisational skills

Communication

Tools

Microsoft Office

STYLEman

Job description

Join a leading fashion brand! We're looking for a detail-oriented, organised professional with strong Excel skills to manage orders, maintain customer data, and support seamless operations. If you're passionate about customer service and operational excellence, we want to hear from you!

Roles and Responsibilities:

• Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS, while keeping your manager informed of any challenges.
• Collaborate with Sales, Logistics, and Operations to resolve customer issues, address product concerns, and ensure smooth end-to-end order processing.
• Analyse orderbooks, communicate risks or delays to customers and sales teams, and support order allocation with the warehouse for timely shipment.
• Review orders prior to shipping to ensure they meet customer specifications and maintain high accuracy standards.
• Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and process improvements.
• Monitor key performance metrics, attend training and development courses, and support special projects as required.

Person Specifications:

• 1-2 years of general office experience.
• Proficient in Microsoft Office (especially Excel); STYLEman experience is a plus.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.