Customer Service Specialist

Royal Leamington Spa; Royal Leamington Spa; On-site; GBP 21,000 - 32,000; Full time

Job summary

Royal Leamington Spa is seeking a Customer Service Specialist to be the first point of contact for customers, delivering clear answers, smooth processes, and outstanding support. You will collaborate with Sales Engineers and Account Managers to strengthen relationships and guide customers through onboarding and order journeys.

You'll manage quotations, order lifecycles, returns, and credits, maintain CRM/ERP records, and contribute to continuous improvement while supporting procurement and

Qualifications

• Experience in customer service or support roles.
• Strong communication and listening skills.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Be the first point of contact for customers with clear, helpful responses.
• Assist onboarding and promote use of digital tools and e-commerce.
• Prepare quotations with field sales teams and suppliers.
• Manage order lifecycle from creation to invoicing.
• Handle returns, credits, and claims following procedures.
• Maintain accurate customer records in CRM/ERP.
• Assist procurement tasks and supplier follow-up.
• Follow up on receivables and keep data current.
• Support continuous improvement and internal controls.
• Support local warehousing: pick/pack and dispatch.

Skills

Customer service

Communication

Organisational skills

Problem solving

Multitasking

Attention to detail

Tools

CRM software

ERP systems

Job description

Are you passionate about delivering outstanding customer experiences and building strong relationships? On behalf of our client we are looking for a proactive and customer-focused Customer Service Specialist to join our client's friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.

About the Role

As a Customer Service Specialist, you'll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You'll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.

• Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
• Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
• Prepare quotations in collaboration with our field sales teams and suppliers.
• Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
• Handle returns, claims, and escalations efficiently and in line with company procedures.
• Maintain accurate and up-to-date customer records and databases.
• Assist with procurement tasks, purchase orders, and supplier follow-up.
• Follow up on receivables and keep CRM and ERP data accurate and current.
• Contribute to continuous improvement, internal controls, and sustainability initiatives.
• Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.

About You

• A confident communicator with a genuine passion for customer service
• Proactive, organised, and able to manage multiple tasks at once
• Calm under pressure and skilled at problem-solving
• Detail-oriented with strong administrative accuracy
• Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.