Sports Betting Retail Customer Service Lead

Entain; Chelmsford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting firm in Chelmsford is seeking a part-time Retail Customer Service Manager to deliver exceptional customer service and maintain shop standards. Responsibilities include processing transactions, handling complaints, and building relationships with customers. You'll work a flexible 20-hour weekly rota, including weekends. Strong communication skills and a passion for customer service are essential. Join a supportive team with opportunities for career development and enjoy competitive benefits.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Ability to communicate effectively and build strong relationships.
• Calm and professional in challenging situations.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Maintain high shop standards.
• Open or close the shop as needed.

Skills

Customer Service

Communication

Problem-solving

Proactive

Cash Handling

Job description

A leading betting firm in Chelmsford is seeking a part-time Retail Customer Service Manager to deliver exceptional customer service and maintain shop standards. Responsibilities include processing transactions, handling complaints, and building relationships with customers. You'll work a flexible 20-hour weekly rota, including weekends. Strong communication skills and a passion for customer service are essential. Join a supportive team with opportunities for career development and enjoy competitive benefits.