Specialist Motor Claims Handler

AXA UK; Bolton; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking a Specialist Motor Claims Handler to join their Commercial Claims Department. You will manage motor claims and help customers and brokers, utilizing strong communication skills to build relationships. The role requires experience in Motor Trade Claims and offers competitive salary and benefits such as a pension scheme and private medical cover. This role emphasizes teamwork and a customer-first approach.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Private medical cover

25 days annual leave plus Bank Holidays

AXA employee discounts

Qualifications

• Experience in Motor Trade Claims up to £40K is essential.
• Ability to handle various claim types including theft and liability.
• Passion for customer service and connecting with people.

Responsibilities

• Managing a portfolio of claims with accurate information.
• Carry out investigations for claims to obtain needed information.

Skills

Strong communication skills

Negotiation skills

Problem-solving ability

Ability to build relationships

Team collaboration

Job description

Description

We have an opportunity for a Specialist Motor Claims Handler to join us in our Commercial Claims Department. You’ll help customers and brokers of AXA Insurance in the UK. We see ourselves as one big team, therefore you’ll take pride in working as an effective team player and you’ll have the opportunity to learn about new Claims products. As a Specialist Motorية Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.

You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and绪
• Carry out investigation of claims to obtain quantum Driven معلومات for policy 来and legal liability decisions.

What you’ll bring:

• Experience in Motor Trade Claims up £40K is essential.
• Motor Trade Property claims experience preferable but not essential.
• We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
• Sound negotiation skills and use of tactics in managing claims.
• We’ll provide all the technology and training, and in return we ask youIb to bring your enthusiasm, passion for customer service.
• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
• You’re a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £27,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• ియన్ Assurance (up to 10 × annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up topleo 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us fantastically committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.