Team Administrator

The Methodist Church in Britain; North West Leicestershire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave allowance

Competitive benefits package

Flexible working opportunities

Protected hours for health and well‑be

Career opportunities across a large NH

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Team Administrator to coordinate office procedures and act as the first point of contact for services. The role includes handling patient inquiries, sensitive correspondence and travel between community locations.

The post requires significant clerical experience, IT proficiency with IM&T systems and the ability to manage workload independently in a busy NHS setting.

Qualifications

• GCSE level or GCE O Level required.
• Word processing qualification or demonstrated typing speed (60+ wpm at 95% accuracy) or equivalent.
• Experience delivering clerical services and using IT systems.

Responsibilities

• Coordinate and implement office procedures.
• Handle patient enquiries and maintain confidentiality.

Skills

Typing speed 60+ wpm

Word processing

Microsoft packages

Clerical skills

Attention to confidentiality

Education

GCSE or GCE O Level

RSA II or NVQ-3 or equivalent

Tools

IM&T systems

Microsoft Office

Job description

Team Administrator in a busy Northern Care Alliance NHS Foundation Trust team, where the role coordinates office procedures and acts as the first point of contact for services. Day to day, the work covers patient enquiries, sensitive correspondence, informal complaints, liaison with other services and external contacts, and records management. The post stands out for its patient-facing contact and travel between community locations, with workload managed independently. Fit depends on typing at 60+ words per minute at 95% accuracy and significant clerical experience.

What the job involves

• Coordinate and implement office procedures
• Act as the first point of contact and focal point for services
• Handle telephone enquiries and type letters with potentially distressing or emotional content
• Provide non-clinical advice and information to patients, clients and relatives, resolving problems at source
• Carry out patient-related tasks
• Deal with informal complaints, referring them to the service lead when necessary
• Liaise with staff in other services and external contacts
• Organise, store and archive paperwork, documents and computer-based information
• Manage own workload and act independently within occupational guidelines, seeking line manager advice where necessary
• Maintain confidentiality at all times

What's required

Qualifications

• Education to GCSE level or GCE O Level
• Word processing qualified to RSA II or NVQ level 3, or equivalent, or demonstrable 60+ wpm at 95% accuracy

Experience

• Significant experience of providing clerical services
• Experience of using IM&T systems for data entry

Skills & knowledge

• Knowledge of a full range of administration procedures, including Microsoft packages
• Advanced keyboard skills and good numerical skills
• Proven organisational skills, with ability to multi-task and prioritise through interruptions and changing priorities
• Good command of English, punctuation and grammar, communicating clearly and concisely
• Motivated, flexible, proactive, tactful, courteous and polite
• Recognition of equality, diversity and patients' rights, acting in line with legislation and policy

Other

• Smart appearance in line with NCA Dress Code
• Travel between a variety of community locations

Nice to have

• ECDL or equivalent qualification
• Minute-taking experience
• Understanding of the Data Protection Act
• Knowledge of Information Governance and maintaining confidentiality of person-identifiable information
• Knowledge and understanding of the NHS

What's offered

• Annual leave allowance
• Competitive benefits package
• Flexible working opportunities
• Protected hours for health and wellbeing activities
• Career opportunities across a large NHS trust