Administration Officer

The Methodist Church in Britain; Workington; On-site; GBP 19,000 - 26,000; Full time

Job summary

The Methodist Church in Britain is seeking a part-time or full-time administrative post to support multi-disciplinary clinical teams in North Cumbria Community Children and Young People’s Services. The role includes typing, minutes, diary management and front-facing service user contact, with travel across sites in North and West Cumbria.

Applicants should have recent administrative experience and the qualifications listed; flexibility and confidentiality are essential as is the ability to work

Qualifications

• Level 3 word-processing qualification or demonstrable relevant experience.
• Audio typing qualification or demonstrable equivalent experience.
• GCSE or O-Level general education, or equivalent.

Responsibilities

• Provide a comprehensive, high-quality administrative service to multi-disciplinary clinical teams
• Deliver excellent customer service to service users face to face and by telephone
• Type and format letters and reports
• Take minutes
• Manage diaries
• Maintain and update RiO patient information systems
• Carry out general administrative duties as assigned by the pathway co-ordinator, team lead or administration manager
• Change tasks at short notice and show flexibility in the role
• Travel between sites in North and West Cumbria as necessary
• Work with possible exposure to highly distressing or emotional circumstances
• Take part in all relevant training courses

Skills

Typing speed

Microsoft Word

Outlook

Excel

RiO

Confidentiality

Organisation

Education

Level 3 word-processing

Audio typing qualification

GCSE/O-Level

Tools

RiO

Job description

A full or part-time administration post in North Cumbria Community Children and Young People's Services, supporting multi-disciplinary clinical teams across the service's sites. The work covers typing and formatting letters and reports, minute taking, diary management and general admin, alongside face-to-face and telephone contact with service users. The role is busy and involves travel between sites in North and West Cumbria, with possible exposure to highly distressing circumstances. Candidates need recent administrative experience and the qualifications set out in the essential criteria.

What the job involves

• Provide a comprehensive, high-quality administrative service to multi-disciplinary clinical teams
• Deliver excellent customer service to service users face to face and by telephone
• Type and format letters and reports
• Take minutes
• Manage diaries
• Maintain and update patient information systems such as RiO
• Carry out general administrative duties as assigned by the pathway co-ordinator, team lead or administration manager
• Change tasks at short notice and show flexibility in the role
• Travel between sites in North and West Cumbria as necessary
• Work with possible exposure to highly distressing or emotional circumstances
• Take part in all relevant training courses

What’s required

Qualifications

• Level 3 word-processing qualification or demonstrable relevant experience
• Audio typing qualification or demonstrable equivalent experience
• GCSE or O-Level general education, or equivalent

Experience

• Administrative or secretarial experience within the last 12 months
• Customer or patient-facing experience, face to face and by telephone
• Minute and note-taking experience
• Diary management experience

Skills & knowledge

• Fast, accurate typing and keyboard skills
• Working knowledge of Microsoft Word, Outlook and Excel, and of patient information systems such as RiO
• Knowledge of NHS policies, procedures and office procedures
• Ability to uphold confidentiality at all times
• Good organisational and planning skills, able to prioritise own workload

Other

• Meets the mobility requirements, including travel between North and West Cumbria sites
• Able to deal with highly distressing or emotional circumstances
• Excellent verbal and written communication and interpersonal skills
• Self-directed, motivated, reliable and punctual, flexible, and able to work well in a team

Nice to have

• NVQ Level 3 in Customer Care or equivalent
• Experience using stock ordering and petty cash systems
• Experience of working with medical records filing systems
• Shorthand skills