Spanish & French Customer Success Associate (SaaS)

Turnitin, LLC; United Kingdom; Remote; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage

Education Reimbursement

Competitive Paid Time Off

Self-Care Days

National Holidays

2 Founder Days + Juneteenth Observed

Paid Volunteer Time

Charitable contribution match

Monthly Wellness or Home Office Reimb.

Access to Modern Health

Parental Leave

Retirement Plan with match/contrib

Job summary

Turnitin invites an Associate Customer Success Manager to oversee a portfolio of higher education accounts in Spain and France from a remote-first hub. You will work to maximize adoption and renewals while expanding the solutions footprint.

The ideal candidate has 1–2 years in Customer Success or a related client-facing role, is fluent in English, Spanish and French, and can build strong relationships with Deans, Directors, and faculty.

Qualifications

• 1–2 years in Customer Success, Account Management or a similar client-facing role.
• Fluent in English, Spanish and French.
• Strong interpersonal, communication, presentation and negotiation skills.
• Experience using CRM/Customer Success platforms (e.g., Salesforce).

Responsibilities

• Manage a portfolio of higher education customers across Spain and France.
• Build strong relationships with stakeholders at all levels within customer institutions.
• Drive customer adoption, satisfaction, retention, and long-term success.
• Develop and execute account plans aligned with customer goals.
• Deliver business reviews, presentations, and customer engagement activities.
• Identify and support upsell, cross-sell, and renewal opportunities.
• Use customer insights and engagement data to manage risks and growth opportunities.
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
• Capture and share customer feedback to improve products and customer experience.
• Generate referral opportunities and develop customer advocates.
• Maintain accurate CRM records and account activity.
• Continuously invest in personal and professional development.

Skills

Customer Success

Account Management

SaaS

CRM (Salesforce)

Multilingual

Negotiation

Presentation

Tools

Salesforce

Job description

Turnitin invites an Associate Customer Success Manager to oversee a portfolio of higher education accounts in Spain and France from a remote-first hub. You will work to maximize adoption and renewals while expanding the solutions footprint.

The ideal candidate has 1–2 years in Customer Success or a related client-facing role, is fluent in English, Spanish and French, and can build strong relationships with Deans, Directors, and faculty.