Bilingual Customer Success Manager (FR/ES) — UK Remote

Turnitin; Newcastle upon Tyne; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage

Education Reimbursement

Competitive Paid Time Off

Self-Care Days

National Holidays

Charitable contribution match

Monthly Wellness or Home Office Reimbr

Access to Modern Health

Retirement Plan with match/contrib

Job summary

Turnitin is hiring a French & Spanish‑Speaking Associate Customer Success Manager (UK Remote). You will manage a portfolio of higher education customers in Spain and France, driving adoption, retention, and long-term success while upselling where appropriate.

The role requires 1–2 years in Customer Success or Account Management in SaaS/EdTech, fluent in English, Spanish, and French, and strong communication and CRM skills. UK right to work is required in a remote-first, international environment.

Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector.
• Fluent in English, Spanish, and French.
• Strong interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value clearly to diverse higher education stakeholders.
• Excellent problem-solving, time-management, and organisational skills, with a data-driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce).
• Proven ability to work effectively as a collaborative teammate with curiosity, accountability, and a growth mindset.
• Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity.
• Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in a fast-paced environment.

Responsibilities

• Manage a portfolio of higher education customers across Spain and France.
• Build strong relationships with stakeholders at all levels within customer institutions.
• Drive customer adoption, satisfaction, retention, and long-term success.
• Develop and execute account plans aligned with customer goals.
• Deliver business reviews, presentations, and customer engagement activities.
• Identify and support upsell, cross-sell, and renewal opportunities.
• Use customer insights and engagement data to manage risks and growth opportunities.
• Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
• Capture and share customer feedback to improve products and customer experience.
• Generate referral opportunities and develop customer advocates.
• Maintain accurate CRM records and account activity.
• Continuously invest in personal and professional development.

Skills

Customer Success

Account Management

SaaS

EdTech

Spanish

French

English

Communication skills

Presentation skills

Negotiation

CRM

Data-driven

Team player

Growth mindset

Education technology

Retention & Upsell

Tools

Salesforce

Job description

Turnitin is hiring a French & Spanish‑Speaking Associate Customer Success Manager (UK Remote). You will manage a portfolio of higher education customers in Spain and France, driving adoption, retention, and long-term success while upselling where appropriate.

The role requires 1–2 years in Customer Success or Account Management in SaaS/EdTech, fluent in English, Spanish, and French, and strong communication and CRM skills. UK right to work is required in a remote-first, international environment.