Spa Supervisor - Soho Farmhouse

Soho House; Camden Town; On-site; GBP 37,000; Full time

Job summary

A luxury hospitality company is seeking an experienced Spa Supervisor for their location in Camden Town. The Spa Supervisor will manage the Cowshed Reception and ensure exceptional service for members. Ideal candidates will have strong interpersonal skills and experience in a high-profile spa setting. This full-time role offers a competitive salary of £36,500 and various employee benefits, including discounts and continuous training.

Benefits

High treatment and retail commission scheme

Weekly Pay

50% Team discount on Food & Drink

Birthday Day Off

Discount on Cowshed products and Soho Home

Qualifications

• 1-2 years' experience in a busy high-profile Spa facility preferred.
• Team player who communicates well with all colleagues.
• Punctual, reliable and trustworthy.

Responsibilities

• Manage the reception team and ensure exceptional service.
• Liaise with Lead Therapist for support and training.
• Run wellness events and manage finances.

Skills

Interpersonal skills

Customer/member experience focus

Ability to multitask

Education

NVQ Level 2 or Level 3 or equivalent

Job description

Overview

Soho Farmhouse...Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role We are seeking an experienced Spa Supervisor to join our team at Soho Farmhouse (OX7 4JS). The Spa Supervisor is responsible for the efficient management of the Cowshed Reception and booking system, ensuring the team consistently provide an exceptional service and spa experience for our members.

Responsibilities

• To develop and incentivise the reception team to ensure that targets are achieved
• Liaise effectively with Lead Therapist to ensure that the correct level of support, training, incentives and promotional activity is maintained.
• Work with Health Club General Manager ensuring the correct budgetary controls and financial planning is in place with regard to achieving budgets
• Demonstrate our Soho Ways through behaviours at work and encourage team members to do the same
• Run and manage wellness events, pop ups, and brand partnerships
• Supporting with Supervisory duties across the wider Healthclub when required

Qualifications / Requirements

• Strong interpersonal skills
• Customer / member experience focused
• Passionate about the industry
• 1-2 years' experience in a busy high-profile Spa facility (preferred but not essential)
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Flexible and available to working both opening and closing shifts when required, NVQ Level 2 or Level 3 or equivalent industry related qualifications
• Flexible schedule and ability to work weekends and holidays as needed
• Ability to multitask and excel in a high-volume and demanding fast-paced environment
• Physical: Must be able to seize, grasp, turn and hold objects with hands; must be able to work on your feet for at least 8 hours; fast-paced movements required to go from one part of the club to others; occasionally kneel, bend, crouch and climb as required
• Varying shift times across the seven days, to include working evenings, weekends, opens & closes
• Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16) Soho House

What's in it for you?

• £36,500 per year
• Permanent
• Full-time
• High treatment and retail commission scheme
• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more