Spa Receptionist / Host

RBH; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality group in Liverpool is seeking a Spa Host/Receptionist to provide exceptional guest service in their new hotel. You'll manage guest interactions, maintain high cleanliness standards, and work collaboratively with the team to create memorable spa experiences. This role offers flexible hours between 16 to 24 hours per week and comes with a comprehensive benefits package including discounts and social events.

Benefits

Discounted hotel stays

Free meals on duty

Extra day off for birthday

Pension scheme

Qualifications

• Ability to provide personalised guest experiences.
• Strong communication and reservation skills.
• Attention to detail in cleanliness and presentations.

Responsibilities

• Provide exceptional personalised service to guests.
• Manage communications and reservations efficiently.
• Explain Spa benefits and upsell treatments effectively.
• Ensure high cleanliness and maintenance standards.
• Capture revenue opportunities in the Spa.

Skills

Positive can-do attitude

Exceptional teamwork skills

Proactivity in maintaining standards

Job description

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A SPA HOST / RECEPTIONIST AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you’ll be doing

When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists®. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. We have passion for interacting with people upon check in and beyond, learning what makes them tick and providing surprise and delight Municipal memorable moments. This role has flexible hours and days available (between w16 to 24 hours per week dependant on business demand).

Reporting to the Spa Manager, you can expect your working day to include the following.

• Stop the clock and provide personalised service to begin the guests’ timeless Spa memory. Put them at ease with your exceptional care, professionalism and efficiency. Demonstrate excellent presentation skills and attention to detail and care shown in all client interactions.
• Manage all forms of communications and reservations / payment systems. Plan in advance of guest arrival and communicate with Spa Team and all relevant departments.
• You will be expected to explain the benefits of the Spa Journey in detail along with selling our quality treatments and retail products based on personalised and individual client requirements.
• Ensure exceptionally high standards of cleanliness, presentation and maintenance of pool areas, spa, gym, changing rooms and relaxation areas.
• Recommend appropriate Spa retail and food and beverage products based on client needs. Capturing revenue across all revenue opportunities and streams within the Spa.
• To ensure that Pool Testing & Thermal checks and maintenance are completed and lifeguarding responsibilities are strictly adhered to.

What We Need From You

We hire mostly on personality & potential but here are a few of our requirements

• A positive can-do attitude, a passion for your profession and exceptional teamwork skills.
• Proactivity in maintaining the Spa to the highest standard at all times.

Other duties include; To work positively and collaboratively with all departments and our Heartists® keeping the guest experience as our central focus.

What We Offer

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail].

Apply now. Let your passion shine. #MGallery #MGalleryMoments