Spa Receptionist & Guest Experience Lead

Harbour Hotels; Richmond; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates for Crew

HarSPA and Temple Spa discounts

Meals included on duty

Uniforms provided

Job summary

Harbour Hotels is seeking a friendly Spa Receptionist to join our luxury HarSPA team. You’ll greet guests, manage spa bookings, upsell treatments and products, and handle day-to-day reception duties with a smile.

Experience with spa reservations is helpful but not essential as full training is provided. You’ll thrive in a service-led environment, enjoy a supportive team, and contribute to memorable guest journeys across our HarSPA venues.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional and guest-focused attitude.
• Experience with spa reservations systems is advantageous but full training provided.

Responsibilities

• Welcome guests and members to the spa.
• Make spa bookings and manage appointments.
• Upsell treatments and spa products.
• Show round duties and tour guests as needed.
• Cash up and handle day-to-day reception tasks.

Skills

Guest service

Cash handling

Booking systems

Upselling

Tools

Spa reservations systems

Job description

Harbour Hotels is seeking a friendly Spa Receptionist to join our luxury HarSPA team. You’ll greet guests, manage spa bookings, upsell treatments and products, and handle day-to-day reception duties with a smile.

Experience with spa reservations is helpful but not essential as full training is provided. You’ll thrive in a service-led environment, enjoy a supportive team, and contribute to memorable guest journeys across our HarSPA venues.