Spa Front Desk & Guest Experience Lead

Richmond Harbour Hotel; Frimley Green; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room discounts across Harbour Hotels

HarSPA discounts on treatments

Meal provided on duty

Career progression within Harbour

Descripción de la vacante

Richmond Harbour Hotel in the United Kingdom seeks a friendly Spa Receptionist to join the team. You will welcome guests and members to the spa, handle bookings, upsell treatments and products, and perform day-to-day spa reception duties.

A friendly, outgoing personality and a passion for service excellence are essential. Knowledge of spa reservation systems is advantageous, with full training provided.

Formación

• Welcoming guests and members to the spa
• Booking spa appointments
• Upselling treatments and spa products
• Cash handling and day-to-day spa reception duties
• Knowledge of spa reservations systems is a plus with full training provided

Responsabilidades

• Greet guests and members at reception
• Process spa bookings and payments
• Show rounds and upsell treatments
• Maintain a smooth reception desk operation

Conocimientos

Guest welcome

Upselling

Booking spa appointments

Customer service

Spa systems knowledge

Herramientas

Spa reservation system

Descripción del empleo

Richmond Harbour Hotel in the United Kingdom seeks a friendly Spa Receptionist to join the team. You will welcome guests and members to the spa, handle bookings, upsell treatments and products, and perform day-to-day spa reception duties.

A friendly, outgoing personality and a passion for service excellence are essential. Knowledge of spa reservation systems is advantageous, with full training provided.