Spa Receptionist

Harbour Hotels Group; West of England; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Career progression opportunities

Boutique uniforms for Harbour Hotels

Retail commission on sales

Job summary

HarSPA Bristol, part of Harbour Hotels Group, is seeking a Spa Receptionist to greet guests and ensure an exceptional experience on arrival. The role requires managing bookings, handling guest enquiries, and delivering a seamless service in a luxury SPA environment.

Shifts include early and late hours, with weekend availability essential; compensation is £12.21 per hour. Prior experience in luxury hospitality or reception is desirable, and bespoke uniforms are provided.

Qualifications

• Professional, polished, and welcoming manner.
• Excellent communication and organisational skills.
• Confidence in managing bookings and guest enquiries.

Responsibilities

• Set the tone for guests’ experience from arrival to departure.
• Provide outstanding service and manage reservations with precision.
• Support the wider spa team to ensure a flawless guest journey.

Skills

Polished appearance

Excellent communication

Guest bookings management

Job description

Spa Receptionist - HarSPA Bristol

HarSPA Bristol is a harbour of luxury and wellbeing, where every detail is designed to deliver an exceptional guest experience.

We are seeking a Spa Receptionist to be the welcoming face of our spa, ensuring our guests enjoy the very best from the moment they arrive.

The Details

• Rate of pay: £12.21 per hour
• Shifts: A mixture of early (6:30am-3:00pm) and late (12:00pm-8:30pm)
• Weekend availability is essential

What We're Looking For

• A professional, polished, and welcoming manner with a genuine passion for hospitality
• Excellent communication and organisational skills
• Confidence in managing bookings, guest enquiries, and delivering a seamless service
• Previous experience in luxury hospitality or reception roles is desirable

Your Role

As Spa Receptionist, you will set the tone for our guests’ experience, from their first welcome to their final farewell. You'll provide outstanding service, manage reservations with precision, and support the wider spa team to ensure a flawless guest journey.

Why join HarSPA Bristol?

• Chances to progress within your career
• Bespoke boutique uniforms designed for harbour hotels
• Commission on retail sale targets