Luxury Spa Receptionist - Guest Experience & Progress

Harbour Hotels Group; West of England; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Career progression opportunities

Boutique uniforms for Harbour Hotels

Retail commission on sales

Job summary

HarSPA Bristol, part of Harbour Hotels Group, is seeking a Spa Receptionist to greet guests and ensure an exceptional experience on arrival. The role requires managing bookings, handling guest enquiries, and delivering a seamless service in a luxury SPA environment.

Shifts include early and late hours, with weekend availability essential; compensation is £12.21 per hour. Prior experience in luxury hospitality or reception is desirable, and bespoke uniforms are provided.

Qualifications

• Professional, polished, and welcoming manner.
• Excellent communication and organisational skills.
• Confidence in managing bookings and guest enquiries.

Responsibilities

• Set the tone for guests’ experience from arrival to departure.
• Provide outstanding service and manage reservations with precision.
• Support the wider spa team to ensure a flawless guest journey.

Skills

Polished appearance

Excellent communication

Guest bookings management

Job description

HarSPA Bristol, part of Harbour Hotels Group, is seeking a Spa Receptionist to greet guests and ensure an exceptional experience on arrival. The role requires managing bookings, handling guest enquiries, and delivering a seamless service in a luxury SPA environment.

Shifts include early and late hours, with weekend availability essential; compensation is £12.21 per hour. Prior experience in luxury hospitality or reception is desirable, and bespoke uniforms are provided.