Part-Time Spa Receptionist | Guest Experience & Growth

Southampton Harbour Hotel; Southampton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounted room rates

HarSPA treatment discount

Meals provided on duty

Job summary

Southampton Harbour Hotel is seeking a part-time Spa Receptionist to join our welcoming team. You will greet guests and members to the spa, handle bookings, upsell treatments and products, and perform front-desk duties with a professional, friendly demeanour.

Knowledge of spa reservations systems is helpful but full training will be provided; we offer meals on duty, staff discounts, and a vibrant coastal hotel environment with development opportunities within Harbour Hotels.

Qualifications

• Friendly, outgoing personality with a passion for service excellence.
• Experience with spa reservations systems is beneficial.
• Full training provided will help you succeed in the role.

Responsibilities

• Welcoming guests and members to the spa and directing them to facilities.
• Handling spa bookings and upselling treatments and spa products.
• Cash handling and day-to-day spa reception duties.

Skills

Guest service

Communication

Upselling

Phone skills

Tools

Spa reservation software

Job description

Southampton Harbour Hotel is seeking a part-time Spa Receptionist to join our welcoming team. You will greet guests and members to the spa, handle bookings, upsell treatments and products, and perform front-desk duties with a professional, friendly demeanour.

Knowledge of spa reservations systems is helpful but full training will be provided; we offer meals on duty, staff discounts, and a vibrant coastal hotel environment with development opportunities within Harbour Hotels.