Spa Receptionist: Guest Experience & Admin Coordinator

The Celtic Collection; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Celtic Collection invites applications for a friendly Spa Receptionist to greet guests, manage bookings and provide a warm, professional first impression at the Cardiff Spa. You will handle enquiries and maintain accurate guest records as part of a busy front desk team.

Ideal candidates will have reception or customer service experience in hospitality, strong communication skills and proficiency with Microsoft Office and Outlook.

Qualifications

• Hospitality or front desk experience.
• Excellent communication and organisational skills.
• Proficiency with Microsoft Office and Outlook.

Responsibilities

• Welcome guests to the Spa and make a warm, professional first impression.
• Manage appointments, bookings and guest enquiries efficiently.
• Maintain up-to-date knowledge of Spa facilities, treatments, services and promotions.
• Assist guests with information about The Parkgate Hotel and Celtic Collection.
• Handle guest feedback professionally and escalate when needed.
• Support Spa team with admin duties, reporting and record management.
• Assist with retail sales, stock monitoring and displays.
• Ensure guest information is recorded accurately and confidentially.
• Maintain smooth day-to-day operation of the Spa Reception area.
• Deliver exceptional customer service at every stage of the guest journey.

Skills

Reception experience

Customer service

Administration

Tools

Microsoft Office

Outlook

Job description

The Celtic Collection invites applications for a friendly Spa Receptionist to greet guests, manage bookings and provide a warm, professional first impression at the Cardiff Spa. You will handle enquiries and maintain accurate guest records as part of a busy front desk team.

Ideal candidates will have reception or customer service experience in hospitality, strong communication skills and proficiency with Microsoft Office and Outlook.