Spa Receptionist, Cardiff Luxury Wellness

Celtic Manor Resort; Cardiff; On-site; GBP 14,000 - 21,000; Part time

Job summary

The Parkgate Hotel in Cardiff is seeking a Casual Spa Receptionist to join our award-winning Spa team at The Celtic Collection. You will be the welcoming face of the spa, greeting guests and ensuring bookings run smoothly, delivering a seamless and relaxing guest journey.

The ideal candidate will have reception or customer service experience, excellent communication and organisation, and confidence using Microsoft Office and Outlook.

Qualifications

• Previous reception, administration or customer service experience, ideally within hospitality, leisure, spa or hotel environments.
• Excellent communication and organisational skills.
• Confidence using Microsoft Office and Outlook.
• A professional, friendly and welcoming manner.
• Strong attention to detail and the ability to multitask in a busy environment.
• A genuine passion for creating memorable guest experiences.

Responsibilities

• Welcome guests to the Spa and provide a warm, professional first impression.
• Manage appointments, bookings and guest enquiries efficiently.
• Maintain a full and up-to-date knowledge of Spa facilities, treatments, services and promotions.
• Assist guests with information about The Parkgate Hotel and wider Celtic Collection facilities.
• Handle guest feedback professionally, escalating concerns to the Spa Manager when appropriate.
• Support the Spa team with administrative duties, reporting and record management.
• Assist with retail sales, stock monitoring and maintaining attractive product displays.
• Ensure all guest information is recorded accurately and confidentially.
• Help maintain the smooth day-to-day operation of the Spa Reception area.
• Deliver exceptional customer service at every stage of the guest journey.

Skills

Reception experience

Communication skills

MS Office

Professional demeanor

Attention to detail

Guest experience

Tools

Microsoft Office

Outlook

Job description

The Parkgate Hotel in Cardiff is seeking a Casual Spa Receptionist to join our award-winning Spa team at The Celtic Collection. You will be the welcoming face of the spa, greeting guests and ensuring bookings run smoothly, delivering a seamless and relaxing guest journey.

The ideal candidate will have reception or customer service experience, excellent communication and organisation, and confidence using Microsoft Office and Outlook.