Casual Spa Receptionist

The Celtic Collection; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Celtic Collection invites applications for a friendly Spa Receptionist to greet guests, manage bookings and provide a warm, professional first impression at the Cardiff Spa. You will handle enquiries and maintain accurate guest records as part of a busy front desk team.

Ideal candidates will have reception or customer service experience in hospitality, strong communication skills and proficiency with Microsoft Office and Outlook.

Qualifications

• Hospitality or front desk experience.
• Excellent communication and organisational skills.
• Proficiency with Microsoft Office and Outlook.

Responsibilities

• Welcome guests to the Spa and make a warm, professional first impression.
• Manage appointments, bookings and guest enquiries efficiently.
• Maintain up-to-date knowledge of Spa facilities, treatments, services and promotions.
• Assist guests with information about The Parkgate Hotel and Celtic Collection.
• Handle guest feedback professionally and escalate when needed.
• Support Spa team with admin duties, reporting and record management.
• Assist with retail sales, stock monitoring and displays.
• Ensure guest information is recorded accurately and confidentially.
• Maintain smooth day-to-day operation of the Spa Reception area.
• Deliver exceptional customer service at every stage of the guest journey.

Skills

Reception experience

Customer service

Administration

Tools

Microsoft Office

Outlook

Job description

• Welcome guests to the Spa and provide a warm, professional first impression
• Manage appointments, bookings and guest enquiries efficiently
• Maintain a full and up-to-date knowledge of Spa facilities, treatments, services and promotions
• Assist guests with information about The Parkgate Hotel and wider Celtic Collection facilities
• Handle guest feedback professionally, escalating concerns to the Spa Manager when appropriate
• Support the Spa team with administrative duties, reporting and record management
• Assist with retail sales, stock monitoring and maintaining attractive product displays
• Ensure all guest information is recorded accurately and confidentially
• Help maintain the smooth day-to-day operation of the Spa Reception area
• Deliver exceptional customer service at every stage of the guest journey

Why join us?

Working for The Celtic Collection means becoming part of a team that values its people as much as its guests.

• I am equipped, trained and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it every day

Recruitment information

In the event we receive a high number of applications, we reserve the right to close this campaign early.

All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age, background or experience.

• Previous reception, administration or customer service experience, ideally within hospitality, leisure, spa or hotel environments
• Excellent communication and organisational skills
• Confidence using Microsoft Office and Outlook
• A professional, friendly and welcoming manner
• Strong attention to detail and the ability to multitask in a busy environment
• A genuine passion for creating memorable guest experiences