Lux Spa Receptionist - Casual, Cardiff

The Celtic Collection; Cardiff; On-site; GBP 17,000 - 19,000; Full time

Job summary

The Parkgate Hotel’s Celtic Collection invites an friendly Casual Spa Receptionist to join the Spa team in Cardiff. You will greet guests, manage bookings, and support daily front-desk operations ensuring a seamless guest journey in a luxury wellness setting.

With prior reception or customer service experience, you will communicate clearly, stay organized, and maintain up-to-date knowledge of facilities and promotions, helping guests feel welcomed and valued throughout their visit.

Qualifications

• Previous reception, administration or customer service experience in hospitality, leisure, spa or hotel environments.
• Excellent communication and organisational skills.
• Ability to use Microsoft Office and Outlook confidently.
• Professional, friendly and welcoming manner.
• Strong attention to detail and ability to multitask in a busy environment.
• Genuine passion for creating memorable guest experiences.

Responsibilities

• Welcome guests to the Spa and provide a warm, professional first impression.
• Manage appointments, bookings and guest enquiries efficiently.
• Maintain up-to-date knowledge of Spa facilities, treatments, services and promotions.
• Assist guests with information about The Parkgate Hotel and wider Celtic Collection facilities.
• Handle guest feedback professionally, escalating concerns to the Spa Manager when appropriate.
• Support the Spa team with administrative duties, reporting and record management.
• Assist with retail sales, stock monitoring and maintaining attractive product displays.
• Ensure all guest information is recorded accurately and confidentially.
• Help maintain the smooth day-to-day operation of the Spa Reception area.
• Deliver exceptional customer service at every stage of the guest journey.

Skills

Reception experience

Communication skills

Microsoft Office & Outlook

Professional and friendly manner

Attention to detail

Guest experience mindset

Tools

Microsoft Office

Outlook

Job description

The Parkgate Hotel’s Celtic Collection invites an friendly Casual Spa Receptionist to join the Spa team in Cardiff. You will greet guests, manage bookings, and support daily front-desk operations ensuring a seamless guest journey in a luxury wellness setting.

With prior reception or customer service experience, you will communicate clearly, stay organized, and maintain up-to-date knowledge of facilities and promotions, helping guests feel welcomed and valued throughout their visit.