Spa Receptionist & Admin Hero — Elevate Guest Experience

The Celtic Collection; Caerleon; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career development

Free on-site parking

Staff discounts

Leisure membership

Wellbeing helpline

Pension scheme

Job summary

The Celtic Manor Resort in Caerleon, United Kingdom, is seeking a friendly Spa Receptionist to join our award-winning Spa Team. You will be the first point of contact for guests, handling arrivals, bookings and enquiries with warmth and professionalism.

Our ideal candidate has secretarial or administrative experience, proficiency in Microsoft Office, and a track record of supporting operations and stock control.

Qualifications

• Secretarial/administrative qualifications or experience of more than two years.
• Experience in Microsoft Office, Outlook.
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers.

Responsibilities

• Escalate complaints to Spa Manager with full details.
• Maintain guest feedback trackers and collate responses from Spa and Leisure teams.
• Maintain up-to-date knowledge of the Resort facilities, services and events.
• Organise and maintain an effective departmental filing system for senior management access.
• Maintain and update records, print reports and ensure system usage supports objectives.
• Ensure adequate supplies by managing store requisitions and purchase requests.

Skills

Secretarial experience

Administrative experience

Tools

Microsoft Office

Outlook

Job description

The Celtic Manor Resort in Caerleon, United Kingdom, is seeking a friendly Spa Receptionist to join our award-winning Spa Team. You will be the first point of contact for guests, handling arrivals, bookings and enquiries with warmth and professionalism.

Our ideal candidate has secretarial or administrative experience, proficiency in Microsoft Office, and a track record of supporting operations and stock control.