Spa Receptionist: Elevate Guest Experience

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort in Hexham, United Kingdom, is seeking a guest‑focussed spa receptionist to welcome visitors, assist with bookings and advise on treatments and offers. The role involves daily checks to maintain an outstanding guest experience within a 4* facility.

Our lodge features a 141‑bedroom property with a 36‑hole championship golf course, multiple dining options, a gym, pool, saunas and an Elemis spa.

Qualifications

• Excellent customer service and communication skills required.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests and make spa bookings.
• Support with enquiries and advise on treatments and offers.
• Carry out daily checks to ensure an exceptional guest experience.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Job description

Slaley Hall Hotel, Spa & Golf Resort in Hexham, United Kingdom, is seeking a guest‑focussed spa receptionist to welcome visitors, assist with bookings and advise on treatments and offers. The role involves daily checks to maintain an outstanding guest experience within a 4* facility.

Our lodge features a 141‑bedroom property with a 36‑hole championship golf course, multiple dining options, a gym, pool, saunas and an Elemis spa.