Spa Receptionist

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Slaley Hall Hotel, Spa & Golf Resort in Hexham, United Kingdom, is seeking a guest‑focussed spa receptionist to welcome visitors, assist with bookings and advise on treatments and offers. The role involves daily checks to maintain an outstanding guest experience within a 4* facility.

Our lodge features a 141‑bedroom property with a 36‑hole championship golf course, multiple dining options, a gym, pool, saunas and an Elemis spa.

Qualifications

• Excellent customer service and communication skills required.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests and make spa bookings.
• Support with enquiries and advise on treatments and offers.
• Carry out daily checks to ensure an exceptional guest experience.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet spa guests,make spa bookings, support with enquires and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Is thistherole for me?

• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday - Sunday 10:00am -18:00pm Health Club Opening Times: Monday - Sunday 6:30am - 21:30pm

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be aDisability Confidentemployer and we are committed to diversity,inclusion,and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenantachieving the Silver Award.