Luxury Spa Receptionist — 5-Star Guest Journeys

Seaham Hall; Seaham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Comprehensive in-house training

Share of monthly service charge

Staff discounts on spa experiences, &

Pension scheme

Uniform provided

Free onsite parking

Job summary

Seaham Hall's Serenity Spa is seeking a passionate Spa Receptionist to deliver warm, five-star service at first contact. You will manage bookings, greet guests, process payments, and contribute to a seamless guest journey from arrival to departure.

As the front-of-house ambassador, you will promote spa experiences and products, work across shifts, and uphold luxury brand standards with excellent communication, attention to detail, and a strong team spirit.

Qualifications

• Previous spa/hospitality/customer-facing experience is desirable (full training provided).
• Excellent communication and guest service skills.
• Strong attention to detail with a passion for delivering 5-star experiences.
• Proficient with bookings systems and MS Office.

Responsibilities

• Deliver an exceptional guest journey from pre-arrival to departure.
• Manage spa bookings efficiently, maximising availability and revenue.
• Complete all reception administration, including guest profiles, payments, and reporting.
• Maintain expert knowledge of spa treatments, packages and promotions.
• Proactively promote spa services, retail and offers.
• Conduct engaging spa tours for guests.
• Handle guest queries and feedback professionally.
• Liaise with other departments to ensure seamless operations.
• Maintain impeccable presentation standards across reception areas.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Team player

Luxury brand standards

Tools

Booking systems

Microsoft Office

Job description

Seaham Hall's Serenity Spa is seeking a passionate Spa Receptionist to deliver warm, five-star service at first contact. You will manage bookings, greet guests, process payments, and contribute to a seamless guest journey from arrival to departure.

As the front-of-house ambassador, you will promote spa experiences and products, work across shifts, and uphold luxury brand standards with excellent communication, attention to detail, and a strong team spirit.