Spa Guest Experience Coordinator

Oulton Hall Hotel, Spa & Golf Resort; Oulton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health club membership

Golf discounts

QHotels discounts

Family discounts

Training support

Learning & development

Employee assistance

Job summary

Oulton Hall Hotel, Spa & Golf Resort is seeking a guest‑focused team member to welcome spa guests, handle bookings, and advise on treatments and offers to ensure an exceptional guest experience. The role sits within a vibrant spa and leisure environment near Leeds, with opening hours seven days a week and a strong emphasis on service, detail, and friendly communication.

Employees benefit from free health club membership, golf discounts, discounts across The QHotels Collection, training support

Qualifications

• Excellent customer service & communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests, make spa bookings, support enquiries and advise on treatments and offers.
• Carry out daily checks and ensure an exceptional guest experience.

Skills

Customer service

Communication

Attention to detail

Job description

Oulton Hall Hotel, Spa & Golf Resort is seeking a guest‑focused team member to welcome spa guests, handle bookings, and advise on treatments and offers to ensure an exceptional guest experience. The role sits within a vibrant spa and leisure environment near Leeds, with opening hours seven days a week and a strong emphasis on service, detail, and friendly communication.

Employees benefit from free health club membership, golf discounts, discounts across The QHotels Collection, training support