Guest Experience Concierge

Slaley Hall Hotel, Spa & Golf Resort; Hexham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Free parking

Health club membership

Discounts across QHotels Collection

Discounts across golf

Family & Friends discounts

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Job summary

Slaley Hall Hotel, Spa & Golf Resort in Hexham is seeking a hospitality professional to deliver exceptional guest service at arrival, greet guests, and manage check-in duties. You will handle payments and carry out general administrative tasks with a friendly, professional approach to ensure every guest feels welcome.

The role requires passion for customer service, experience in a customer-facing environment, and strong time management.

Qualifications

• Experience in a customer-facing role is essential.
• Ability to greet guests warmly and handle inquiries professionally.
• Strong time management and organisational skills required.

Responsibilities

• You will be the first impression a guest has upon arriving, greet guests, assign rooms, take payments and perform general administrative duties.
• Ensure all guest inquiries and complaints are dealt with in a friendly and professional manner, maintaining guest satisfaction.
• Support with checks and administrative tasks to ensure smooth front desk operations.

Skills

Customer service

People skills

Conflict resolution

Time management

Organisation

Hospitality experience

Job description

Slaley Hall Hotel, Spa & Golf Resort in Hexham is seeking a hospitality professional to deliver exceptional guest service at arrival, greet guests, and manage check-in duties. You will handle payments and carry out general administrative tasks with a friendly, professional approach to ensure every guest feels welcome.

The role requires passion for customer service, experience in a customer-facing environment, and strong time management.