Spa Receptionist — Guest Experience Champion

Harri; Leeds; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf, green fees, buggies

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Oulton Hall Hotel, Spa & Golf Resort in Leeds is seeking a guest-focused Spa Receptionist to welcome and greet spa guests, take spa bookings, and assist with enquiries and treatments.

You will work to deliver an exceptional guest experience, handle daily checks, and promote spa offers and club facilities while supporting colleagues across The QHotels Collection. This role offers training and development opportunities and a range of staff perks.

Qualifications

• Excellent customer service & communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests and take bookings.
• Answer enquiries and advise on treatments and offers.
• Carry out daily checks to ensure an exceptional guest experience.

Skills

Customer service

Communication

Multi-tasking

Job description

Oulton Hall Hotel, Spa & Golf Resort in Leeds is seeking a guest-focused Spa Receptionist to welcome and greet spa guests, take spa bookings, and assist with enquiries and treatments.

You will work to deliver an exceptional guest experience, handle daily checks, and promote spa offers and club facilities while supporting colleagues across The QHotels Collection. This role offers training and development opportunities and a range of staff perks.