Receptionist - Luxury Spa

Carden Park Hotel Ltd; Chester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Share of the service charge

Discounted hotel accommodation

Discounted food and drink

Discounted spa treatments and products

Free staff lunch

Free on-site parking

Employee assistance program

Free golf and leisure club membership

Job summary

Carden Park Hotel Ltd in the UK seeks a personable Spa Receptionist to join our award‑winning 5* spa team. You’ll be the first contact for guests, delivering a warm welcome and handling check‑ins, bookings and payments with care.

You will upsell treatments and experiences, liaise with therapists, and maintain high standards of presentation in the reception area, helping guests get the most from their spa visit.

Qualifications

• A warm, friendly and professional personality.
• Excellent communication and interpersonal skills.
• Confidence to upsell treatments, experiences and retail products and handle payments.
• Excellent attention to detail and the ability to remain calm and organised in a busy environment.
• A proactive approach, with the ability to anticipate guest needs and go the extra mile.
• The ability to work collaboratively as part of a team while also taking ownership of responsibilities.
• A positive attitude and a willingness to learn and develop knowledge of our Spa offering.

Responsibilities

• Welcoming guests to the Spa with a warm, professional reception.
• Checking guests in and ensuring they have everything they need.
• Processing payments accurately for spa experiences, treatments and products.
• Responding to guest enquiries and meeting their requirements.
• Managing bookings, appointments and guest requests with attention to detail.
• Liaising with Spa Therapists to ensure a smooth guest journey.
• Upselling treatments and retail products based on guest needs.
• Maintaining high standards of presentation and service in the reception area.

Skills

Customer service

Communication skills

Cash handling

Upselling

Team player

Tools

POS system

Job description

Position: Spa Receptionist

Salary: £26,600 per annum plus service charge plus extensive benefits

Contract: Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.

The Spa at Carden is looking for a personable and professional Spa Receptionist to join our award-winning, 5* luxury Spa team. As the first point of contact for our guests, you'll create a welcoming and memorable experience through exceptional service, genuine warmth and attention to detail. If you have a passion for hospitality and love making people feel truly cared for, we would love to meet you.

Your day with Team Carden:

• Welcoming all guests to the Spa with a warm, professional and genuine welcome.
• Checking guests in and ensuring they have everything they need for their visit.
• Conducting a familiarisation tour of the spa facilities with the guests
• Processing payments accurately and efficiently for spa experiences, treatments and products.
• Responding to guest enquiries and meeting their requirements in a helpful, proactive and professional manner.
• Managing bookings, appointments and guest requests, ensuring attention to detail at every stage.
• Liaising with our Spa Therapists and wider Spa team to ensure the guest journey runs smoothly.
• Recommending and upselling treatments, spa experiences and retail products based on each guest’s individual needs.
• Sharing your knowledge of our facilities, treatments and products to help guests make the most of their experience.
• Maintaining the highest standards of presentation and service across the Spa Reception area.
• Creating opportunities to exceed guest expectations and ensure every visit is truly memorable.

About you:

• A warm, friendly and professional personality with a genuine passion for creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Confidence to upsell treatments, experiences and retail products and handle payments.
• Excellent attention to detail and the ability to remain calm and organised in a busy environment.
• A proactive approach, with the ability to anticipate guest needs and go the extra mile.
• The ability to work collaboratively as part of a team while also taking ownership of your responsibilities.
• A positive attitude and a willingness to learn and develop your knowledge of our Spa offering.
• Previous experience in a luxury hospitality, spa, hotel or customer-facing environment is desirable but not essential.

Most importantly, you'll share our passion for making people feel special and take pride in delivering the exceptional standards our guests expect from Team Carden.

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

BePartof Team Carden

Providing world class service is at the heart of everything we do. You are the start of our guest's journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident and personable, with excellent communication skills. You will be part of a remarkable team, working in an award winning luxury Spa. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.