Spa Receptionist

The Celtic Collection; Caerleon; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career development

Free on-site parking

Staff discounts

Leisure membership

Wellbeing helpline

Pension scheme

Job summary

The Celtic Manor Resort in Caerleon, United Kingdom, is seeking a friendly Spa Receptionist to join our award-winning Spa Team. You will be the first point of contact for guests, handling arrivals, bookings and enquiries with warmth and professionalism.

Our ideal candidate has secretarial or administrative experience, proficiency in Microsoft Office, and a track record of supporting operations and stock control.

Qualifications

• Secretarial/administrative qualifications or experience of more than two years.
• Experience in Microsoft Office, Outlook.
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers.

Responsibilities

• Escalate complaints to Spa Manager with full details.
• Maintain guest feedback trackers and collate responses from Spa and Leisure teams.
• Maintain up-to-date knowledge of the Resort facilities, services and events.
• Organise and maintain an effective departmental filing system for senior management access.
• Maintain and update records, print reports and ensure system usage supports objectives.
• Ensure adequate supplies by managing store requisitions and purchase requests.

Skills

Secretarial experience

Administrative experience

Tools

Microsoft Office

Outlook

Job description

Join the 'Greatest Story in Hospitality' by becoming one of our Spa Receptionists 'Hospitality Heroes' in our award-winning Spa Team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEAL HERO WILL HAVE -

• Secretarial/administrative qualifications or experience of more than two years
• Experience in Microsoft Office, Outlook
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -

• Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
• Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
• Have a full and up-to-date knowledge of the Resort facilities, services, and events
• Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
• Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

BE RECOGNISED AND REWARDED -

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -

• Access to career development training from day one
• FREE on-site parking
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards