Guest Experience Specialist — Hospitality Hero

Celtic Manor Resort; Cardiff; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Career development from day one

Discounts on food and hotel stays

Discounted leisure membership

GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff social events

Job summary

The Celtic Manor Resort in Cardiff is seeking a Guest Services Associate to welcome guests and deliver high‑quality hospitality. You will handle phone and email inquiries, provide personalised service, and ensure every interaction feels special.

A strong eye for detail and excellent communication are essential for success in a fast-paced Front of House environment. You will be part of the team that supports guests across all Celtic Collection services, contributing to a memorable stay and

Qualifications

• Excellent communication skills and a passion for hospitality.
• Experience handling guest inquiries with accurate, helpful information across outlets.
• Professional and warm service towards guests and colleagues.
• Ability to manage multiple tasks efficiently with attention to detail.

Responsibilities

• Be the first point of contact for guests via phone and email, delivering warm, helpful service.
• Provide a personalised guest experience, ensuring interactions feel special.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests effectively.
• Work efficiently back-of-house, handling guest inquiries with professionalism.

Skills

Excellent communication

Hospitality

Guest inquiries

Service with warmth

Multi-tasking

Written communication

Job description

The Celtic Manor Resort in Cardiff is seeking a Guest Services Associate to welcome guests and deliver high‑quality hospitality. You will handle phone and email inquiries, provide personalised service, and ensure every interaction feels special.

A strong eye for detail and excellent communication are essential for success in a fast-paced Front of House environment. You will be part of the team that supports guests across all Celtic Collection services, contributing to a memorable stay and