Spa Receptionist

Thwaites; Kettering; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health cash plan

Employee discounts

Apprenticeships available

Life assurance

Training programmes

Job summary

Thwaites is seeking a Spa Receptionist to be the public face of our spa, delivering a warm, friendly welcome in a busy, vibrant environment. You will greet guests with a smile, deliver high levels of hospitality, upsell treatments and products, and inform guests about spa facilities while following established procedures.

You will handle guest needs calmly and professionally. In return, we offer a competitive salary negotiable by experience, 28 days annual leave, health cash plan, staff

Qualifications

• Excellent communication and a warm, welcoming demeanor.
• Strong hospitality and guest-facing skills.
• Ability to upsell treatments and products in a tactful manner.

Responsibilities

• Greet guests with a welcoming smile.
• Provide the highest level of hospitality.
• Upsell treatments, products and spa facilities.
• Inform guests about spa facilities and offer advice.
• Ensure spa procedures are followed.

Skills

Excellent communication

Hospitality

Guest relations

Upselling

Job description

An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.

We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.

Your day to day;

• Greeting everyone of our guests with a welcoming smile


• Providing the highest level of hospitality


• Upselling of treatments, products and other facilities


• Informing the guests of the spa’s facilities, offering advice and assistance when necessary


• Ensuring spa procedures are followed

Who are we looking for?

As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience


• Stream - the ability to access up to 40% of your wages as you earn them each week


• 28 days annual leave (rising to 33 days after 5 years)


• Health cash plan


• Generous employee discounts


• Employee Assistance Programme


• Enhanced maternity and paternity pay


• Apprenticeships available


• Life assurance


• Bespoke training programmes accessible to all


• An engaging & supportive work environment