Assistant Spa and Treatment Manager

Thwaites; Kettering; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Gratuities monthly

Stream wage access

28 days leave

Health cash plan

Gym & Spa access

Employee discounts

Pension & life cover

Employee assistance

Maternity & paternity pay

Apprenticeships available

Training programs

Engaging environment

Job summary

Thwaites is seeking an experienced Assistant Spa and Treatment Manager to lead the spa and treatments team and ensure the highest standards of guest care. You will support budget control, safety compliance, and play a key role in day-to-day spa operations.

The role requires strong leadership, a passion for hospitality, and the ability to work weekends as the spa is open seven days a week. Training and progression opportunities are available within a supportive environment.

Qualifications

• Minimum 1 year experience in an assistant spa management role for a similar size spa.
• Understanding of health and safety regulations is essential.
• Ability to lead and motivate the team.
• Budgeting and sales forecasting experience is advantageous.
• Level 3 Spa Therapy qualification is advantageous.
• Willingness to deliver warm hospitality to guests.

Responsibilities

• Assist with the management and development of the spa and treatments team.
• Assist the Spa and Treatment Manager in ensuring that finance and control procedures are followed.
• Support with internal sales and marketing activities for Spa and Treatments and maximise external marketing opportunities.
• Maintain operational procedures within the Spa and Spa Treatments Area for day-to-day management.
• Ensure the highest standard of hospitality and customer care for guests and spa members.
• Address enquiries/complaints promptly and professionally.
• Maximise sales of the Spa and Treatments area by continually looking for ways to increase sales.
• Support ongoing maintenance of the Spa and Treatments area.

Skills

Spa management

Team leadership

Customer service

Multi-tasking

Hospitality

Education

Level 3 Spa Therapy

Job description

We are looking for an experienced Assistant Spa and Treatment Manager who is passionate about the spa and beauty industry and committed to delivering the highest standard of customer care.

Your day to day;

• Assist with the management and development of the spa and treatments team
• Assist the Spa and Treatment Manager in ensuring that finance and control procedures are followed
• Support with the internal sales and marketing activities of Spa and Treatments and for maximising external marketing opportunities
• Maintaining operational procedures within the Spa and Spa Treatments Area to ensure effective day-to-day management
• Ensuring highest possible standard of hospitality and customer care is achieved by all Spa and Treatments team members to all guests and spa members
• To ensure all enquiries/complaints are dealt with in a prompt and professional manner
• To maximise sales of the Spa and Treatments area by continually looking for ways of increasing sales
• Support with the ongoing maintenance of the Spa and Treatments area

Who are we looking for?

You will have proven experience in an assistant spa management role of a similar size spa for a minimum of 1 years. An understanding of health and safety regulations is essential, with pool plant qualifications advantageous. We are looking for someone who will support with leading and motivating the team and you will have proven experience in this area. An understanding of budgeting and sales forecasting would be advantageous. A qualification in a level 3 spa therapy would be advantageous. A genuine passion for the spa industry is essential.

Being able to multi-task is a must, you will need to offer warm hospitality to our spa members and hotel guests whilst delivering the highest standard of hospitality

Our spa is open 7 days a week so working most weekends will be required.

In return, we are offering a rewarding role with scope for career progression along with;

• Gratuities paid monthly
• Stream - the ability to withdraw up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Complimentary use of the hotel Gym & Spa with discounted Spa treatments
• Generous employee discounts on Food, Beverage & Accommodation across our beautiful Hotels and Inns across the country
• Pension & Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment