Spa Receptionist

Southampton Harbour Hotel; Southampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Spa treatment discount

Food & drinks discount

Mental health support

GP services

Life cover

Career progression

Meals provided

Uniforms

Job summary

Southampton Harbour Hotel & Spa is seeking a Spa Receptionist to warmly welcome guests, manage bookings, and assist with day-to-day spa reception duties. You will have a friendly, outgoing personality and a passion for service excellence. Knowledge of spa reservations systems is a bonus as full training will be provided.

Join a luxury harbour-side property offering superb dining and an award-winning spa brand, with opportunities for development and employee discounts across Harbour Hotels.

Qualifications

• Welcoming guests and members to the spa and handling bookings.
• Opportunity to upsell treatments and spa products.
• Friendly, outgoing personality with excellent service focus.

Responsibilities

• Welcome guests to the spa and assist with day-to-day reception duties.
• Make spa bookings and process payments; cashing up at shifts.
• Show rounds and provide information on treatments and facilities.
• Support the team with a smooth, welcoming experience.

Skills

Guest service

Reservations

Upselling

Cash handling

Communication

Tools

Spa reservations system

Job description

We have a superb opportunity for a Spa Receptionist to join the team.

As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties.

You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.

Who we are

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

Introducing lifestyle luxury to the marina and city, Southampton Harbour Hotel & Spa has transformed Ocean Village with its striking super-yacht inspired design. Featuring stunning contemporary interiors, alongside the group’s award-winning restaurant and spa brands and the city’s most exciting rooftop destination bar, the hotel’s unique design reflects Southampton’s thriving marine culture and offers a gateway to the beautiful Solent. On the ground floor, The Jetty restaurant, already an award-winning concept drifts out onto an extensive outdoor terrace, featuring luxury relaxation pods to take in the marina views. A further large open plan lounge provides the perfect setting for informal drinks and dining. The top floor features ‘HarBAR on 6th’, a spectacular rooftop destination bar, kitchen and club, with outdoor fire pits and a wood fired pizza oven. Head here for great cocktails, relaxed dining and the most stunning sunset views. The hotel features Southampton’s most impressive events space – perfect for weddings and events with the capacity for up to 250 guests.

What’s in it for you

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
• Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants

Health & Wellbeing

• Mental health and wellbeing support, for you and your immediate family
• 24/7 GP services, for you and your immediate family
• Bespoke nutrition & fitness advice for all Crew
• Group Life Cover

Reward & Recognition

• Group and hotel based incentive schemes
• Opportunity to attend our annual black tie Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on-the-job training and development with an opportunity for internal promotions within the group

The usual bits

• Meals included whilst on duty
• Competitive salary across all roles
• Sophisticated & unique uniforms designed for Harbour Hotels

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!

Compensation: To be discussed