Spa Therapist

The Headland Hotel; Newquay; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary meals during shifts

On-site parking

Gym access with weekly swim session

Spa product discounts (40% off)

Job summary

The Headland Hotel is seeking a dedicated Spa Therapist to join our 5* spa team. You will deliver Luxury treatments with warmth, guiding guests through a premium wellbeing journey from arrival to departure.

With Level 2 & 3 Beauty & Spa Therapy, you’ll bring massage expertise and a passion for exceptional service, while enjoying a generous compensation package including hourly pay, commissions, and retail bonuses.

Qualifications

• Qualified Spa Therapist with NVQ Level 2 & 3 in Beauty & Spa Therapy.
• Strong knowledge of massage techniques and body/facial treatments.
• Excellent hospitality and guest-centric service mindset.

Responsibilities

• Deliver a range of spa treatments with care and precision.
• Welcome and guide guests through a premium wellness journey.
• Maintain high standards of cleanliness and professionalism in a 5★ spa setting.

Skills

Massage techniques

Body and facial treatments

Warmth and service orientation

Education

NVQ Level 2 & 3 Beauty & Spa Therapy

Tools

Elemis

Seabody

Job description

The Role...

Are you a passionate therapist who thrives on delivering exceptional care? We are seeking a dedicated Spa Therapist to join our team, someone who brings vibrant energy, genuine warmth, and a commitment to excellence to every single treatment.

In this role, you will be a vital part of our 5-star guest journey. From the moment you welcome our hotel guests, members, and visitors, to the delivery of our specialised treatments, you will ensure a flawless, rejuvenating experience. If you pride yourself on impeccable service and love guiding guests through a luxury wellness journey, we would love to hear from you.

Our fabulous team are important to us, which is why we limit your massage hours.

For our Spa Therapist role, you must hold a Level 2 & 3 Beauty and Spa Therapy diploma (NVQ).

The Spa has 6 treatment rooms including 2 couples treatment rooms, a beautiful relaxation room, a mosaic mud rhassoul treatment room, Hydrotherapy pool, sauna, steam room and tepidarium beds and experience showers.

Our ideal candidate...

This position would be perfect for qualified therapists wanting to enhance and progress their experience of working in a 5* Spa. You will have a thorough knowledge of massage techniques and possess a general understanding of body and facial treatments. You will have a genuine passion for what you do and always go above and beyond.

Experience working with our current product houses (Elemis and Seabody) is desirable however full training will be provided.

At The Headland, our core values define everything we do.

Our ideal candidate would be someone that can deliver five-star experiences with genuine warmth, sincerity and understated excellence. You will have the gift of creating an atmosphere that makes our guests feel uplifted from the moment they arrive. We want someone who takes pride in offering exceptional service, acts with honesty and integrity and will do the right thing even when no one is watching.

Salary and Contract...

This is a permanent, full-time position based on a 40-hour working week over 5 days including weekends and bank holidays.

The rate of pay is £13.56 per hour plus a 1% commission on all treatments carried out. You will also receive 10% commission on all retail sales you make and a share of the gratuities received across the hotel.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. We can also accept applications from candidates that hold a "skilled worker" visa. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks & Benefits

We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:

• Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
• On site parking
• Gym access & weekly swim session
• Complimentary stay after 1 year's service
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once a year
• Special rate for Pride of Britain Hotels
• Discounted surf lessons

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

As a proud EarthCheckpartner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do.
Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.