Spa Reservations Agent

Spabreaks.com; Brighton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Workplace Pension

Hybrid Working

Private Medical Insurance

Holiday Buy Back Scheme

Path to Wellness Programme

Employee Assistance Programme (EAP)

Online GP Service

DSE Eye Tests & Vision Care

Flu Jab Vouchers

Gym Allowance & Health Club Discounts

Familiarisation Trips

Job summary

Spabreaks.com is seeking a Spa Reservation Agent to manage reservations, provide expert advice, and deliver outstanding customer service. You will work within a dynamic and enthusiastic team focused on high-quality experiences for spa and travel lovers.

If you have a passion for spa and travel and are committed to exceptional customer experiences, we'd love to hear from you. The role is based in Brighton with a hybrid setup, including 2 days remote and 3 days in the Brighton office.

Qualifications

• Experience in leisure, travel and tourism, ideally in reservations or customer service.
• Passion for spa and wellness; eager to share this with customers.
• Excellent communication and interpersonal skills to build rapport.
• Strong organizational and time management abilities to meet deadlines.
• Attention to detail for accurate data entry and multiple bookings.
• Flexible and adaptable in a fast-paced, evolving environment.
• Positive attitude and commitment to delivering outstanding customer experiences.

Responsibilities

• Manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately
• Provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services
• Build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements
• Update our internal booking systems, ensuring that all customer data is accurate and up-to-date
• Work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement
• Support other team members as required, including answering incoming calls, responding to emails and managing online chat enquiries
• Continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience.

Skills

Leisure travel experience

Customer service

Communication skills

Time management

Attention to detail

Job description

• Working hours: 37.5 hours per week + 1 in 3 weekends as overtime

Company

Spabreaks.com is a dynamic and growing business, transitioning from private ownership into trade ownership with strong private equity backing.

Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe's leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 550 of the world's leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week and have won multiple industry awards.

We are a digital leader in the industry with now over +90% of our customers booking online and end to end connectivity with our valued spa partners, and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in online travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the online travel industry.

Purpose

As a Spa Reservation Agent, you'll be responsible for managing reservations, providing expert advice, and delivering outstanding customer service. You will be working within a dynamic and enthusiastic team focused on delivering high-quality experiences. If you have a passion for spa and travel, and you're committed to delivering exceptional customer experiences, we'd love to hear from you!

Main Responsibilities and Duties

• Manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately
• Provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services
• Build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements
• Update our internal booking systems, ensuring that all customer data is accurate and up-to-date
• Work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement
• Support other team members as required, including answering incoming calls, responding to emails and managing online chat enquiries
• Continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience.

Skills & Experience

• Experience working in the leisure, travel and tourism industry, preferably in a reservations or customer service role
• A passion for spa and wellness, and a desire to share this with customers
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong organisational and time management skills, with the ability to prioritise effectively and work to deadlines
• Attention to detail, with the ability to accurately input data and manage multiple bookings simultaneously
• Flexibility and adaptability, with the ability to work in a fast-paced, constantly-changing environment
• A positive attitude and a commitment to delivering exceptional customer experiences.

At Spabreaks.com, We're committed to creating a supportive, inclusive, and rewarding workplace. Our benefits are designed to promote wellbeing, flexibility, and personal growth, while helping you make the most of life both in and out of work.

• Workplace Pension - Automatically enrolled into our company pension scheme to help build your savings for the future.
• Hybrid Working - Enjoy the best of both worlds with 2 days working from home and 3 days based in our Brighton office.
• Private Medical Insurance - Fully funded private healthcare scheme for eligible long-serving employees, offering fast access to specialists, digital GP appointments, and health rewards.
• Holiday Buy Back Scheme - Added flexibility to apply for additional annual leave to tailor your time off to your lifestyle.
• Path to Wellness Programme - Access to yoga, pilates, chair massages, lunchtime wellbeing seminars with industry experts, and more.
• Employee Assistance Programme (EAP) - 24/7 confidential support for mental health, financial, physical, and personal wellbeing.
• Online GP Service - Fast, 24/7 access to virtual doctor consultations, medical advice, and prescriptions available worldwide.
• DSE Eye Tests & Vision Care - Financial contributions towards regular eye tests and glasses or contact lenses required specifically for screen work.
• Flu Jab Vouchers - Vouchers providing a free annual seasonal flu vaccination to help keep you healthy through winter.
• Gym Allowance & Health Club Discounts - Support for staying active with discounted corporate gym memberships or a monthly allowance towards your chosen local fitness club.
• Funeral Concierge - Independent 24/7 end-of-life planning, legal document support, and secure digital vault storage to support you and your family.
• Cycle to Work Scheme - Save money and tax on a new bike and accessories via salary sacrifice for a healthier commute.
• Employee Perks & Recognition Platform - Dedicated platform for exclusive shopping discounts, wellbeing tools, and peer-to-peer recognition rewards.
• Everyday Savings & Lifestyle Card - Exclusive access to thousands of savings on everyday essentials, fuel, dining, travel, and top lifestyle brands.
• In-House & Partner Discounts - Generous savings on Spabreaks bookings, friends & family discounts, deal savings, and significant discounts across luxury skincare and wellness products.
• Employee Referral Scheme - Receive cash rewards for recommending great talent to join our team.
• Social Events - Regular company and team events to connect, celebrate, and have fun.
• Familiarisation Trips - Experience our partner venues first-hand through voluntary team trips in the UK and overseas.
• Long Service Awards - Milestone cash bonuses and celebratory dining experiences to mark your career journey with us.
• Life Insurance / Death in Service Cover - Peace of mind with tax-free financial protection for your nominated loved ones.
• Workplace Nursery Scheme - Save on childcare costs through tax and National Insurance savings via salary sacrifice.

Join us and be part of a team that values your growth, well-being, and success!