Spa Receptionist

Bannatyne; Stratford-upon-Avon; On-site; GBP 11,000 - 12,000; Part time

Benefits offered by this job

Complimentary meals

Free gym membership

Career & Personal Development training

Mental Health & Well-Being support

28 days annual leave increases with 10

Staff awards and bonuses

Discounted spa treatments

Discounted spa goods

Discounted meals and beverages

Job summary

Bannatyne Group is seeking a friendly Spa Receptionist to greet guests, manage bookings and ensure a seamless check-in experience.

This role requires excellent customer service, organisational skills and the ability to multitask in a busy wellness environment. A warm personality and genuine interest in health and wellbeing are essential.

The position is part-time (16 hours per week) at £12.90 per hour, with a range of perks including meals, gym access and development opportunities.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisational and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet guests in a friendly and professional manner.
• Manage spa bookings and appointments for a smooth schedule.
• Answer guest inquiries about services, treatments and products.
• Process payments and run the reception area efficiently.
• Assist with promotions of spa services and retail products.
• Keep the reception area clean, tidy and inviting.
• Coordinate with Spa Therapists and staff to ensure seamless service.

Skills

Interpersonal skills

Communication skills

Customer-focused

Organisational skills

Multitasking

Flexibility

Rapport building

Tools

Booking systems

Basic computer skills

Job description

Job Title : Spa Receptionist
Hours : 16 per week
Rate of Pay : £12.90 per hour
Location : Wildmoor

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Receptionist

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!