Spa Reception & Guest Experience Specialist

Rudding Park Hotel; Scotland; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Enhanced pay

Service charge up to £5k per year

Sick pay

Spa/day discounts

Staff room rates

Annual leave up to 30 days

Overnight stay for you and a guest

Free meals & drinks on site

Learning & development programs

WageStream access

Employee Assistance Programme

Wellbeing app

Job summary

Rudding Park invites applications for a Spa Reception administrator to ensure smooth daily operations at the spa reception. You will drive a personalised, warm guest experience while supporting bookings, profiles, and retail opportunities.

This role demands attention to detail and strong computer skills to sustain high standards. You will be part of a dynamic team delivering exceptional service, managing reservations, logging guest interactions, and assisting with administrative duties under the

Qualifications

• Attention to detail, excellent organisational skills, and computer literacy are essential.
• Experience with booking systems and Excel is required.
• Customer service experience in a guest-facing role is essential.

Responsibilities

• Provide the highest level of service to guests at all times.
• Check in/out spa guests efficiently using PMS.
• Resolve guest complaints to achieve complete satisfaction.
• Coordinate ahead with Hair Studio bookings and staff on shift.
• Take spa bookings and classes, log guest challenges, and issue vouchers.
• Assist Reservations with overflow calls and maintain accurate booking details.

Skills

Attention to detail

Organisation skills

Booking systems

Excel

Customer service

Health & Safety

Upselling opportunities

Education

NVQ Level 2 (advantage)

Tools

Booking systems

Excel

Job description

Rudding Park invites applications for a Spa Reception administrator to ensure smooth daily operations at the spa reception. You will drive a personalised, warm guest experience while supporting bookings, profiles, and retail opportunities.

This role demands attention to detail and strong computer skills to sustain high standards. You will be part of a dynamic team delivering exceptional service, managing reservations, logging guest interactions, and assisting with administrative duties under the