Weekend Reservations & Guest Experience Lead

Rudding Park; Harrogate; On-site; CAD 48,000 - 65,000; Part time

Benefits offered by this job

Enhanced pay

Service charge

Sick pay

Employee discounts

Annual leave up to 30 days

Free stay for employee and guest

Wellbeing support

Job summary

Rudding Park is seeking enthusiastic, positive and energetic individuals to join the Destination Experience Team. Weekend work with flexible hours across shifts from 8am to 6.30pm, offering up to £14.42 per hour and a £30,000 annual FTE equivalent.

The role focuses on delivering exceptional guest experiences across rooms, golf, spa and restaurants, while driving occupancy and revenue through upselling and attentive service. Training is provided and company benefits are listed in the offer.

Qualifications

• Strong knowledge and passion for the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities with efficiency and attention to detail.
• Strong sales and negotiation skills.
• Working pattern to include weekends.
• Knowledge of Agilysys is preferable, but training will be provided.

Responsibilities

• Ensure all booking details are correctly completed for rooms, golf, holiday park, spa and restaurants.
• Handle and convert telephone and email enquiries to exceed service level agreements.
• Maximise occupancy and revenue by upselling and cross selling per pricing strategies.
• Support with administration from online Spa bookings.
• Demonstrate high quality guest care to exceed service requirements.
• Assist with daily running of the Destination Experience Team within SLAs.
• Attend meetings and training sessions as requested.
• Perform other duties as requested by managers.

Skills

Hospitality passion

Excellent communication

Multitasking

Sales skills

Weekend availability

Agilysys knowledge

Job description

Rudding Park is seeking enthusiastic, positive and energetic individuals to join the Destination Experience Team. Weekend work with flexible hours across shifts from 8am to 6.30pm, offering up to £14.42 per hour and a £30,000 annual FTE equivalent.

The role focuses on delivering exceptional guest experiences across rooms, golf, spa and restaurants, while driving occupancy and revenue through upselling and attentive service. Training is provided and company benefits are listed in the offer.